Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representative locations:
Orlando, FLtime type:
Full time posted on:
Posted Todayjob requisition :
R-Serves customers and Sales Managers by providing product and service information; resolving product and service problems.
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* Job Description:

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* * ob Duties**:
*** Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
* Assisting customers with questions regarding order status, pricing, and shipping issues.
* Accurate data entry of customer orders.
* Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
* Answering telephone and utilizing the switchboard to transfer calls as needed.
* Assist the team as needed and be able to backup other jobs during vacations and illness.
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* Job Requirements:

***** 2 year Business related degree (preferred).
* Excellent written and verbal communication skills with professional telephone etiquette
* Resolution driven and customer service oriented
* Ability to multi-task and meet deadlines in a fast paced, high volume environment.
* Detail oriented with strong organization skills.
* Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful
* Perform wide variety of administrative duties as assigned
* Local candidates preferred (no relocation package available)
** Worker Sub-Type:
** Regular
* * Time Type:
** Full time Johnson Brothers is a single-family owned wine, beer, and spirits distributor, led by Michael and Todd Johnson. Founded in 1953 by their father, Lynn Johnson, the company has grown into one of the largest wholesale distribution companies in the United States, operating across 20 states. Johnson Brothers partners with top-tier suppliers to deliver a world-class portfolio and exceptional customer service.

The company remains rooted in its founding values of integrity, innovation, and excellence. For the third year in a row, Newsweek has named Johnson Brothers one of America’s Most Trustworthy Companies for 2025. Learn more at
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