Receptionist - Orlando, FL

Pay Rate: $15.00/hr
Contract
Dept of Child and Families

• Meets/greets customers and assists customers with the application process (online and paper) and navigating through the self-service lobby.
• Ensures lobby equipment (copier, phone, fax) and forms are operationally available to customers throughout the day.
• Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
• Logs customer into computer‑based system for data collection and customer service resolution; follows established procedures to elevate complex customer inquiries to ensure resolution.
• Educates customers on community partners and the benefits/features of my ACCESS Account including account set‑up, password resets.

• Ability to speak and understand English
• High School diploma
• Ability to stand for periods of time, engage in physical movement, and walk consistently within the workspace
• Professional office customer service experience (1 year)
• Typing skills with correct spelling, punctuation, and grammar (20 wpm)

• Bi‑lingual in Spanish or Creole (spoken and written)
• Ability to operate general office equipment

Compensation: $15.00 per hour