Customer Service Specialist
Job in
Orlando, Orange County, Florida, 32819, USA
Listed on 2026-01-19
Listing for:
Vacation Innovations
Full Time
position Listed on 2026-01-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Job Description & How to Apply Below
$16.00 an hour
Why work with us?
With nearly 300 employees and more than two decades in operation, Vacation Innovations has grown into the world's largest provider of secondary market services and solutions for the vacation ownership industry. Our corporate headquarters, located in Orlando, Florida, positions us perfectly within the timeshare capital of the world, and we continually attract some of the best talent in the industry.
Responsibilities/Duties:
- Handle all inbound and outbound calls
- Offer exceptional customer service
- Address escalated phone calls
- Accurately answer questions and concerns from owners, vendors, and brokers
- Resolve customer issues with minimal supervision
- Update and analyze file tracking system notes
- Understand and interpret transfer documents
- Communicate status of transfer process with customer
- Minimum of one year customer service/call center experience
- High School Diploma or equivalent level of education
- Highly motivated, goal oriented
- Capable of articulating professionally to customer
- Ability to effectively manage time
- Must be able to effectively analyze and interpret data
- Possess strong reading comprehension and written communication skills
- Strong attention to detail
- Proven internet and computer software skills
- Basic data entry skills
- Proper note taking ability
Since its founding in 1999, Vacation Innovations has assembled a host of major consumer brands that provide secondary market solutions for the vacation ownership industry, including online resale and rental advertising for owners, licensed timeshare brokerage, and customized services for resorts, resort developers, HOAs and management companies. With a talented and professional staff of more than 250 employees across its offices in Orlando, FL and Exeter, NH, Vacation Innovations is reinventing the online marketplace for vacation ownership and vacation rentals.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×