Latin America Portuguese Specialist, DC; Orlando, FL Bench

Overview

Disney Central is currently looking for Latin America Consumer Direct (LACD) Specialists, bilingual English speakers with fluency in Portuguese! They focus on creating magical vacation planning experiences using extraordinary Guest service skills and strong attention to detail, as well as assisting Guests in Portuguese language in completing their vacation planning. Our specialists will be required to address the needs of our Guests by establishing a positive rapport with emphasis on sales and service.

This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida. The specialist will attend a paid training class where you will participate in multiple performance assessments.

The current operating hours are Sunday through Saturday, 7:45 a.m. to 8:15 p.m.

The starting pay rate for this position is $20.10 per hour.

• Bilingual in both English and Portuguese verbal and written communication skills, as well as telephone etiquette skills
• Sales and Service experience in a customer service or contact center environment
• Flexible with work schedule, including overtime, weekends and holidays
• Strong interpersonal, listening, and oral communication skills
• Eagerness to learn new policies, procedures, product lines and new software applications
• Ability to be flexible and react to new situations and information quickly
• Problem solving and decision-making skills
• Proficient in Microsoft Office including Outlook
• Solid Understanding on Walt Disney World products and services
• Ability to interact with other Walt Disney World departments
• Strong organizational and time management skills
• Computer proficiency, including typing skills and the ability to navigate through multiple computer systems, as well as familiarity with mobile applications

KEYWORD: WDWCasting, WDW Casting, Reservations, Call Center