Reservation Concierge Specialist

Hourly Pay Rate: $18/hr
Weekly

Schedule:

1pm to 10pm with Wednesdays and Thursdays off.

The Reservation Concierge is the first impression of their brand—owning the full client journey from inquiry to confirmed itinerary. The concierge will qualify needs, recommend the right service tier, craft accurate quotes, secure payments, and manage updates with white‑glove communication. Success is 5‑star client satisfaction, problem‑solving, zero‑error reservations, and strong conversion.

• Client Discovery & Sales:
  Qualify purpose, party size, luggage, schedule sensitivity, VIP needs, and budget. Position service tier based on perceived value and overcome price objections with benefits and risk‑reversal. Generate accurate quotes, secure deposits, upsell ancillary services, and ensure client satisfaction.
• Reservation Excellence:
  Enter flawless reservations with all metadata, apply pricing rules, verify flights, and proactively communicate changes to clients and dispatch.
• Client Communication:
  Maintain a luxurious tone via phone, email, and SMS; send confirmations, receipts, reminders, and de‑escalate issues professionally.
• Cross‑Team Coordination:
  Partner with Dispatch and Chauffeurs on special instructions, timing, and contingencies; coordinate affiliates for out‑of‑market trips and validate COIs, pricing, and SLAs.
• Independent Work & Ownership:
  Manage pipeline, prioritize high‑value leads, hit daily activity targets, maintain spotless records, and suggest improvements to templates and workflows.

• Customer Service Mastery:
  Empathy, patience, solution‑orientation, hospitality mindset.
• Sales
  
  Skills:
  
  Discovery, needs‑based recommendations, objection handling, assumptive close.
• Communication & Grammar:
  Flawless written English, professional tone, active listening.
• Executive presence, confidence, warmth, calm under pressure.
• Extreme accuracy with names, times, numbers, and addresses.
• Self‑managed, organized, meets deadlines without constant oversight.
• Tech Fluency:
  Moovs, Limo Anywhere, Zoho/CRM, Google Workspace, flight‑tracking tools, Microsoft Excel and Word.
• Bonus:
  Orlando market knowledge; corporate/event travel experience; bilingual.

• Associate’s Degree.
• Minimum 2 years of prior work experience in a fast‑paced customer‑service workplace.

Determining compensation for this role depends on a wide array of factors including skill sets, experience, licensing, and geographic location. The individual may also be eligible for discretionary bonuses, medical, dental, and vision benefits, and the company’s 401(k) retirement plan.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, age, disability, veteran status, union membership, ethnicity, gender identity, gender expression, sexual orientation, or any other protected characteristic as required by law. If reasonable accommodation is needed, please contact