Client Success Manager

This role is for a Client Success Manager who wants to lead at scale, champion client success and take ownership of client engagement.

Lean Marketing — Home of The 1-Page Marketing Plan

We’re scaling to 8 figures fast and need a Client Success Manager who is obsessed with client outcomes and wants to be the engine of retention for one of the world’s most influential marketing brands. If you’re a high‑drive, deeply empathetic relationship-builder who can have hard conversations with a smile, you’ll love being the voice of the customer here. When you do your job well, our clients don’t just stay—they thrive.

They implement faster, get better results, and become raving fans who fuel our growth. You'll be the key to turning client satisfaction into our most powerful asset, ensuring every small business owner we work with moves from confusion to predictable growth.

• Onboard & Engage Your Portfolio: Lead seamless client onboardings and proactively monitor your 125+ accounts in Hub Spot. You'll drive engagement, identify and mitigate churn risks, manage any outstanding billing items, and execute strategies to ensure every client feels supported and stays on track.
• Champion Client Progress & Accountability: Drive client accountability by encouraging them to consistently use their marketing dashboards to track progress and spot leaks. Provide mindset support to help them overcome obstacles and implement with confidence.
• Celebrate Wins & Build Community: Be the engine of our client community. You'll find and create opportunities to celebrate client progress, from personal gifts to public shout‑outs, turning successful clients into a tribe of raving fans.
• Champion the Voice of the Client: Act as the primary feedback loop between clients and the business. You'll gather testimonials and case studies for Sales & Marketing while collaborating with the Head of Client Success to support the renewal process.

• 30 Days:
  • Learn the Lean Marketing brand, voice, and systems.
  • Master the وم onboarding process.
  • Take ownership of your initial book of clients.
• 60 Days:
  • Establish a regular rhythm of proactive client outreach.
    • Begin to identify and re‑engage at‑risk clients.
  • Contribute to the community and start building relationships with clients.
• 90 Days:
  • Fully own your book of 125+ clients.
  • Demonstrate a measurable improvement in client engagement and a reduction in churn.
  • Have your first renewal conversations and successfully renew your first cohort of clients.

• Client Expectation Alignment: Ensuring clients have a clear understanding of the Accelerator and their role in their own success from day one.
• Engagement & Health Score: Proactively monitoring and improving the health of your client portfolio through consistent engagement.
• Time-to-Value (TTV):
  Reducing the time it takes for a new client to attend their first session and begin implementing the 1‑Page Marketing Plan.
• Community Engagement Rate: Driving active participation in community events, online sessions, and peer‑to‑peer support.
• Testimonial & Case Study Generation: Consistently identifying and securing successful client stories to fuel sales and marketing.
• Churn Risk Identification: Early and accurate identification of at‑risk accounts to enable proactive intervention and save strategies.

• Head of Client Success/
  
  Experience:
  
  You'll report directly to the Head of Client Success, meeting frequently (2‑3x/week) to strategize on client health, renewals, churn risks, and new engagement plays. This is your core feedback andfügung strategy loop.
• Coaching Team: Constant collaboration to ensure a seamless client experience. You'll be the eyes and ears for client engagement, while the coaches provide deep marketing expertise.
• Sales & Marketing Teams: You are the primary source for the voice of the customer. You will channel client feedback, testimonials, and case studies to the Head of Client Success, whichσίες directly fuels our sales enablement and marketing content. Your insights will have a significant influence on these departments, and you may occasionally join key strategy meetings.