Spa Receptionist- Allora Spa

A Spa Receptionist is responsible for providing front-line customer service and administrative support within a spa. They ensure the smooth operation of the spa’s front desk and contribute to a positive guest experience.

• Greeting and Assisting Clients:
  • Welcome clients as they enter the spa, ensuring a warm and professional atmosphere.
  • Answer phone calls, respond to inquiries, and provide information about spa services, prices, and availability.
  • Check in clients for appointments, ensuring their needs are understood.
  • Offer beverages or small amenities (e.g., towels, robes) to clients as they wait.
• Scheduling and Managing Appointments:
  • Schedule, confirm, and reschedule appointments for spa services, such as massages, facials, and other treatments.
  • Maintain and manage the spa’s appointment calendar to ensure efficient service delivery and avoid overbooking.
• Client Check-Out and Payment Processing:
  • Process client payments for services rendered, including cash, credit cards, and gift certificates.
  • Provide clients with receipts and any necessary aftercare instructions.
  • Assist clients in purchasing retail products and services, ensuring that all transactions are recorded accurately.
• Managing Spa Information and Records:
  • Maintain accurate client records, including service preferences, allergies, and past treatments.
  • Ensure client confidentiality is upheld by properly handling personal and medical information.
  • Keep track of inventory levels for retail products, towels, robes, and other supplies, notifying management when restocking is needed.
• Coordination with Spa Staff:
  • Communicate client needs and preferences to spa therapists and service providers.
  • Coordinate with staff members to ensure that treatments and services run on schedule.
  • Relay any special requests or concerns from clients to the appropriate department or staff.
• Customer Service and Problem Resolution:
  • Address any client complaints, concerns, or special requests with professionalism and a focus on customer satisfaction.
  • Ensure that any issues are resolved promptly or escalate them to management when necessary.
  • Maintain a calm and friendly demeanor, ensuring that clients feel comfortable and valued throughout their experience.
• Maintaining the Front Desk Area:
  • Keep the reception area clean, organized, and welcoming for clients.
  • Ensure that promotional materials, such as brochures, flyers, and menus, are displayed and up to date.
  • Manage spa inventory for supplies like brochures, forms, and other office materials.
• Handling Spa Promotions and Marketing:
  • Inform clients about current promotions, discounts, membership options, and special offers.
  • Encourage clients to sign up for membership programs, loyalty rewards, or promotional events.
  • Assist in marketing and booking efforts by promoting additional services or products.
• Administrative Support:
  • Assist management with administrative tasks, including data entry, filing, and organizing client and service records.
  • Prepare daily reports of appointments, payments, and sales for management review.

• Customer Service
  
  Skills:
  
  Exceptional interpersonal skills, with the ability to provide excellent service to clients in a friendly and professional manner.
• Organizational
  
  Skills:
  
  Ability to manage multiple tasks simultaneously, including scheduling, client needs, and administrative duties.
• Attention to Detail:
  Ensuring accurate scheduling, record-keeping, and payment processing.
• Communication
  
  Skills:
  
  Clear and effective communication, both in person and on the phone, to convey information and assist clients.
• Computer Proficiency:
  Familiarity with booking software, payment systems, and general office software (e.g., Microsoft Office).
• Problem-Solving:
  Ability to handle customer inquiries or complaints with professionalism and a solution-oriented approach.
• Multitasking:
  Capability to work efficiently in a busy environment, balancing multiple clients and responsibilities at once.