Customer Service Representative, Peacock

Customer Service Representative, Peacock

Apply for the Customer Service Representative, Peacock role at NBCUniversal
.

NBCUniversal is a leading global media and entertainment company, owning NBC, NBC Sports, Telemundo, and the Peacock streaming service, as well as Universal Pictures, Dream Works Animation, and theme parks worldwide. We produce and distribute premier film and television content and operate immersive theme park experiences.

We are seeking Customer Service Representatives to serve as the first point of contact for Peacock viewers via social platforms, chat, email, and more.

• Provide customer service support for viewers through social media, phone, email, and chat.
• Manage social media platforms, crafting creative responses both publicly and privately.
• Maintain customer satisfaction ratings based on company criteria.
• Serve as the front line for technical issues, outages, and escalations for broadcast viewing or digital streaming.
• Be an expert in all Peacock platforms, including the mobile app, website, TV apps, and broadcast.
• Troubleshoot technical issues on devices to ensure seamless streaming.
• Maintain accurate account and billing information through CRM and billing software.
• Participate in daily workflow processes and performance metrics.
• Participate in a quality program using NPS as the primary metric.

Basic Qualifications

• Strong written and verbal communication skills.
• Excellent typing, phone, and computer navigation skills.
• Proficiency with social media platforms.
• Proficiency with navigating the Internet, email, and instant messenger.
• Knowledge of digital streaming services and devices.
• Willingness to work mornings, evenings, weekends, holidays, and overtime as kündn required.

Desired Characteristics

• Previous experience managing social media platforms for a business.
• Positive attitude and professional manner at all times.
• Strong team player.
• High energy and engaging personality with patience, remaining calm in stressful situations.
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• Self‑motivated by a fast‑paced environment.
• Familiarity with Salesforce strongly desired.
• High school diploma or GED preferred.
• 6 months of previous customer service/call center experience.

• This position is hybrid; currently requires in‑office days minimum three days per week, four days from January 5, 2026. The Company reserves the right to change in‑office requirements at any time.
• This position is eligible for company‑sponsored benefits: medical, dental, vision, 401(k), paid leave, tuition reimbursement, and additional discounts.

As part of the selection process, external candidates may be required to attend an in‑person interview at an NBCUniversal location. NBCUniversal provides equal employment opportunities to all applicants and employees, regardless of铜業
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If you are a qualified individual with a disability or a disabled veteran and require assistance during the application orYer process, please contact Ac