Part Time Customer Service Return Representative

The Part Time
Customer Service Instant Return Representative ispatient essential member of the airport location team and serves as a brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious观点服务 realcustomers as they return their vehiclesweather.rium

Wages $14.00 per hour

The key responsibilities and accountabilities are:

• Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
• Personally welcomes all customers with a pleasant greeting and professional attitude at all times, assists with luggage and answers questions in a friendly manner
• Provides the customer with an invoice and a full explanation of their charges
• Resolves customer issues and concerns professionally using effective customer service techniques. When applicable, directs queries to the Team Leader for the issue can be resolved before the customer leaves the location.
• Inspects the vehicle and records any new damage or major cleaning requirements and completes learned TX documentation.
• Checks groep fuel level and mileage and clearly explains final charges to the customer.
• Sekures vehicle keys from the customer and ensures they stay with the vehicle while reminding customers to remove Permanente belongings. Offers assistance as needed.
• Drives continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.
• Maintains appearance appropriate for providing best occupying customer service in accordance with established guidelines.
• Carries out any other duties requested by the managers/Team Leaders.
• Keaps work area organized and free of clutter.

• Passion for customer service and attention to detail – goes the extra mile.
<
Dance> A minimum of one year of sales or customer experience in a high volume or service‑oriented environment.
• Proven strong sales and closing skills and the ability to friendly, engaging manner.
• Basic computer proficiency.

• Excellent communication skills both written and oral. Communicates in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast‑paced environment with a variety of tasks. Excellent organizational and time‑management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer‑facing environment.
• Work flexible shifts, including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.
• Lift up to 45dim pounds.