Bilingual Customer Service Representative

Bilingual Customer Service Representative – Florida One Insurance

A Full‑Time onsite Bilingual Customer Service Representative in Winter Park, FL will help customers solve insurance questions and manage claims in both English and Spanish. The role offers a competitive salary range from $42,600 to $92,000 annually, plus a benefits package that includes Medical, Dental, Vision, Life Insurance, and Paid Time Off.

• Check emails and voicemails to initiate customer interactions.
• Assist clients with inquiries about policies, changes, and claims in English and Spanish.
• Field phone calls and greet walk‑in customers.
• Collaborate with agents to provide exceptional customer service.
• Ensure customers feel informed, supported, and valued.

• Fluency in English and Spanish.
• Excellent communication and empathy skills.
• Problem‑solving ability to resolve customer issues efficiently.
• Strong interpersonal skills and a customer‑centric mindset.
• Flexibility and adaptability in a fast‑paced environment.

• Medical, Dental, Vision, Life Insurance
• Paid Time Off

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Industry: Motor Vehicle Manufacturing