Latin America Portuguese Specialist, DC; Orlando, FL Bench

Job Summary

Disney Central is currently looking for Latin America Consumer Direct (LACD) Specialists, bilingual English speakers with fluency in Portuguese. They focus on creating magical vacation planning experiences using extraordinary Guest service skills and strong attention to detail, as well as assisting Guests in Portuguese language in completing their vacation planning. Our specialists will be required to address the needs of our Guests by establishing a positive rapport with emphasis on sales and service.

The current position is an hourly role in an inbound contact center located at Disney Central in Orlando, Florida. You will attend a paid training class where you will participate in multiple performance assessments.

The operating hours are Sunday through Saturday, 7:45 a.m. to 8:15 p.m., and the starting pay rate is $20.10 per hour.

Specialists meet or exceed Disney's quality and guest service standards. They assist with Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products. This team also supports Internet Help Desk services and assists guests concerning their website experience through troubleshooting and procedural means. In addition, the team assists Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned.

• Bilingual in both English and Portuguese verbal and written communication skills, as well as telephone etiquette skills
• Sales and Service experience in a customer service or contact center environment
• Flexible with work schedule, including overtime, weekends and holidays
• Strong interpersonal, listening, and oral communication skills
• Eagerness to learn new policies, procedures, product lines and new software applications
• Ability to be flexible and react to new situations and information quickly
• Problem solving and decision-making skills
• Proficient in Microsoft Office including Outlook
• Solid understanding of Walt Disney World products and services
• Ability to interact with other Walt Disney World departments
• Strong organizational and time management skills
• Computer proficiency, including typing skills and the ability to navigate through multiple computer systems, as well as familiarity with mobile applications

• Minimum 1 year of sales or service experience in a call center environment
• Previous experience with Walt Disney World® system
• Knowledge of Disney business practices, applications and Disney websites
• Familiar with international vacation planning practices
• Ability to work in a structured environment

Additional Information: KEYWORD: WDWCasting, WDW Casting, Reservations, Call Center

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments:
Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.