Customer ServiceSupport Representative

About This Role

The Client Services Representative (CX Rep) will be responsible for coordinating across functional disciplines to achieve customer satisfaction. The CSR will be responsible for the in‑house customer experience, taking care of daily operations with regards to customer services, training center experience, and reception tasks. The CSR is the first point of contact for customers, clients and guests and provides them with all essential information they may reasonably require.

• Act as first‑and main point of contact for all customers, clients and guests throughout their lifecycle within the training center.
• Act as pivot between clients/guests and the various back‑office functions to ensure customer services delivery expectations are being met and/or exceeded consistently.
• Execute front office duties to provide customers with requested information regarding the training process (schedules, changes, etc.) and logistics (hotel, transport, visa) or any other issue that our customers can reasonably request.
• Prepare clients’ materials for course delivery by ordering/printing required course documentation for clients.
• Ensure facilities are ready, prepared and organized in support of training delivery.

• Minimum of 3 years in a customer service role required.
• Attention to detail.
• Meet deadlines within prescribed time frames.
• Able to thrive in a team environment and contribute to team objectives.
• Excellent presentation and communication skills.
• Able to work onsite.
• Must be able to work every other weekend if needed.

Position Type

Regular

Required Experience

Unclear Seniority

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status or any other characteristic protected by federal, state or local law. Everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.

If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at .

Key Skills
:
Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type
:
Full-Time

Experience: years

Vacancy: 1

Customer Representative
• Orlando, Florida, USA