Outreach Assistant

Outreach Assistant

The Outreach Assistant position is the first employee SALT guests interact with. Outreach Assistants assist with all tasks involved with providing direct services to our clients, including setting up, preparing, initiating, operating, maintaining, and breaking down the mobile drop‑in center throughout various locations for the homeless. The Outreach Assistants record all outreach data by inputting it into SALT systems. Responsibilities may include assisting with volunteer management and processing in‑kind donations.

SALT Outreach Inc. operates a mobile drop‑in center for people experiencing homelessness. Currently, SALT operates five days a week in downtown Orlando, serving up to 200 people per day with 12 different services including case management and mental health counseling. Our mission is to share Christ’s love by serving the unsheltered through comprehensive mobile drop‑in centers. Our vision is that every metropolitan area in the US has a comprehensive drop‑in center for people experiencing homelessness.

SALT has seen rapid growth over the past few years and has a team of 47 people. We are looking to expand our team with people who have hearts for our friends experiencing homelessness.

• Perform all outreach services including registration, mail, laundry, showers, charging stations, clothing, hygiene products, etc.
• Build trusting relationships with homeless individuals, offering empathy, compassion, and non‑judgmental support.
• Assist with preparing supplies for outreach events at different locations.
• Assist in food/supply distribution, handing out clothing (socks, underwear, shoes, etc.), creating snack bags, and distributing hygiene items (deodorant, lotion, shampoo, conditioner, etc.).
• Adhere to all policies and procedures when delivering services and resources to the unsheltered.
• Assist with guiding, directing, and creating relationships with volunteers.
• Ensure cleanliness of Outreach office and designated areas of the building.

• Provide exceptional customer service and ensure a positive experience for all guests.
• Show a high level of emotional intelligence.
• Understand and practice reflective listening.

• Be a good steward of outreach supplies and report low inventory to the Director of Outreach Services.
• Maintain supplies needed for the shower trailer, laundry trailer, registration room, etc., and replenish for the next outreach day.
• Process in‑kind donations as directed by the Director of Outreach Services.

• Strong problem‑solving and interpersonal skills.
• Empathy, compassion, and cultural sensitivity are essential traits for success in this role.
• Organized, accurate, thorough, detail‑oriented, and able to monitor work for quality.
• Excellent communication skills, including active listening and conflict resolution.
• Ability to work collaboratively with diverse stakeholders, including homeless individuals, service providers, and community members.
• Proficiency in crisis intervention techniques.
• Proficiency with MS Office Suite and Google Docs.

• Experience working with the homeless and/or in customer service related fields.

• Ability to lift up to 50 pounds.
• Ability to stand, walk, run, and patrol for extended periods.
• Must hear and see well (either naturally or with correction).
• Must be able to bend, stoop, squat, kneel, push, pull, and reach overhead.
• Considerable amount of time making repetitive motions.
• Work in a fast‑paced environment with frequent interactions with customers.
• Ability to function with frequent temperature changes between indoors and out.
• Work in various weather conditions, including heat, cold, and rain.
• Stand and walk continuously for up to 8‑10 hours during a shift while providing customer care.
• Considerable amount of time using a telephone and/or computer.
• Sit at a desk and use a computer for extended periods to perform data entry.

SALT Outreach, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age,…