Customer Service Representative; CSR

Customer Service Representative

Location: Orlando, FL

Employment Type: Full-Time

$50,000.00/yr - $65,000.00/yr

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and elevate issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow‑up
• Contribute to meeting service goals, quality standards, and team performance metrics

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem‑solving and empathy
• Basic computer and data‑entry skills
• Strong time‑management and reliability – consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full‑time schedule (40 hours per week)

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team‑oriented environment

This position is ideal for individuals who are patient, solutions‑driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills:

problem-solving,basic,customer,technology navigation,sales,relationship building,computer proficiency,tech-savviness,communication skills,solution-oriented demeanor,listening skills,crm navigation,collaborative teamwork,collaboration,email communication,customer engagement,problem solving,email,basic computer proficiency,organizing operations,customer service skills,adaptability,persuasive conversation,persuasive conversations,interpersonal skills,ownership,product knowledge,computer skills,listening,teamwork,calm demeanor,sales skills,crm proficiency,tech-savvy,communication,crm systems,troubleshooting,problem-solving skills,persuasion,excellent communication skills,customer interaction,time management,basic computer skills,organizational skills,relationship-building,active listening,team collaboration,crm software,organization,customer service,technical troubleshooting,sales orientation,customer relationship management (crm),customer relationship management

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