Customer Service Representative

About the Role

Stark Exterminators is hiring a full‑time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid hourly based upon experience.

Stark Exterminators is part of the Arrow Exterminators family of brands. The company has been family‑owned and operated since 1964 and now serves 12 states with multiple offices to offer a personalized approach to our communities. Ranked as the sixth‑largest pest and termite control company in the United States, we instill family values in the company culture, fostering a welcoming work environment and a successful team.

We attribute our success to a passionate, highly trained team committed to protecting everyone’s quality of life.

• Serve as the first point of contact for internal and external customers via incoming phone calls.
• Act as a detective to determine any problem and find a solution to every issue.
• Assist in scheduling service, collecting payment, and updating customer files.
• Make outbound calls to ensure technicians are fully scheduled and accounts are paid.
• Work diligently in a team environment to meet the Service Center's monthly goals.
• Utilize computer skills and problem‑solving abilities to create an awesome experience in every interaction.

• Working knowledge of Microsoft Office Suite.
• High school diploma or equivalent.
• Present a professional appearance.
• Able to work a 40‑hour (minimum) work week.
• Willing to work minimal overtime as needed.

• Generous time off.
• 11 paid holidays.
• 401(k) with company match and Roth IRA.
• Medical, dental, and vision insurance.
• High deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & wellness suite.
• Company‑paid and additional optional life insurance.

We are an Equal Opportunity Employer. (The job description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators, as a Pest Vets Company, is committed to hiring and participating in acts of service for Veterans and active‑duty members of the U.S. Military.

Stark Exterminators is a Drug‑Free Workplace and performs pre‑employment drug screens and background checks on all employees.

If you feel you would be right for this position, please fill out our initial 3‑minute, mobile‑friendly application so that we can review your information. We look forward to meeting you!