Customer Service Representative

2 weeks ago Be among the first 25 applicants

Serves customers and Sales Managers by providing product and service information; resolving product and service problems.

• Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.
• Assisting customers with questions regarding order status, pricing, and shipping issues.
• Accurate data entry of customer orders.
• Working with sales representatives and managers for pricing overrides, special products, and problem resolution with customer accounts.
• Answering telephone and utilizing the switchboard to transfer calls as needed.
• Assist the team as needed and be able to backup other jobs during vacations and illness.

• 2 year Business related degree (preferred).
• Excellent written and verbal communication skills with professional telephone etiquette.
• Resolution driven and customer service oriented.
• Ability to multi-task and meet deadlines in a fast paced, high volume environment.
• Detail oriented with strong organization skills.
• Solid computer skills including: MS Office (Excel, Word and Outlook), AS400 experience is helpful.
• Perform wide variety of administrative duties as assigned.
• Local candidates preferred (no relocation package available).

• Worker Sub-Type:
  Regular
• Time Type:
  Full time
• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Beverage Manufacturing