Client Care Coordinator Front Desk

Job Title:

Client Care Coordinator (CCC) / Reception / Front Desk

Location:

Serotonin Centers Dr. Phillips

Overview:
We are seeking a dedicated and professional Client Care Coordinator (CCC) to join our team at the front desk. The CCC will support the Manager in ensuring efficient Center operations and serve as the client liaison to promote ongoing patronage.

Responsibilities:

Guide clients on services offered.

Support the Manager in optimal Center operations.

Handle multiple tasks including answering phones, scheduling, checking clients in/out, and maintaining client records.

Ensure clients adhere to their services and memberships.

Promote and sell retail products to clients.

Process payments and gather client feedback.

Greet clients warmly and provide information on services and products.

Qualifications:

• Strong communication and interpersonal skills.
• Experience in a consultative sales environment.
• Proficiency in business software platforms (e.g., Zenoti).
• Excellent multitasking and organizational skills.

Expectations for All Team Members at Serotonin Centers:

Professionalism and Knowledge

• Participate in daily huddles and keep the tracker updated.
• Be knowledgeable about all products and services.
• Ask questions to understand client needs better.

Client Empowerment and Engagement

• Treat every client with respect and empathy.
• Empower clients with knowledge and tools for health and wellness decisions.

Safety and Compliance

• Ensure HIPAA and biohazard standards compliance.
• Follow protocols to maintain a safe, comfortable environment.

Collaborative and Supportive Environment

• Work collaboratively with team members.
• Foster a supportive community within the center.

Exceptional Customer Service

• Be friendly, welcoming, and accommodating.
• Provide personalized care tailored to each client.

Continuous Improvement and Accountability

• Participate in knowledge checks regularly.
• Seek and incorporate client feedback for improvement.

Marketing and Community Engagement

• Follow the marketing plan and participate in community outreach activities.

By adhering to these expectations, all team members at Serotonin Centers contribute to a positive, empowering, and supportive environment for clients and colleagues alike. #J-18808-Ljbffr