Operations Team Member

Operations Team Member

Auto Pay Plus

About Auto Pay Plus :

Auto Pay Plus  is proud to be an Equal Opportunity Employer. We celebrate diversity in all its forms and are committed to creating an inclusive, supportive workplace where every individual feels valued, respected, and empowered to thrive.

For more than 20 years, Auto Pay Plus  (APP) has helped over 300,000 members strengthen their financial futures through automated payment technology, early loan payoff solutions, and personalized support. As a mission-driven Fin Tech organization, we operate with teamwork, integrity, and innovation at our core, and we take pride in delivering a five-star experience for every member, every time.

The Member Support Specialist is a high-impact role within our call center operations, responsible for delivering exceptional customer service, financial accuracy, and seamless support to Auto Pay Plus  members. This position operates in a high-volume call center environment, providing inbound and outbound call support across key operational areas including Member Support, Card Services, New Enrollments, and Loan Servicing. You will help members manage their payment schedules, answer account questions, resolve issues, and guide them through our services with professionalism and care.

If you’re someone who thrives in customer-facing roles, enjoys problem-solving, and wants to grow within a supportive team, this is the right opportunity for you.

• Provide exceptional customer service in a high-volume inbound/outbound call center
• Build rapport and provide a five-star experience while educating members about program benefits
• Process new enrollments and support current members by reviewing, updating, and maintaining accurate payment schedules and account information
• Clearly explain program details, processes, and financial information in a way members can easily understand
• Review, analyze, and reconcile financial ledgers, payment histories, payoff schedules, and amortization impacts
• Troubleshoot account discrepancies and collaborate cross-departmentally (Card Services, Loan Servicing, Compliance) to ensure timely resolutions
• Uphold strict compliance standards, ensuring accuracy in every member interaction
• Handle and protect sensitive financial information in accordance with GLBA, SOC2, ACH regulations, banking rules, and internal privacy policies
• Document member conversations and actions taken within company systems (CRM/Servicing Platforms)
• Participate in team meetings, coaching sessions, and training to continually enhance performance and member engagement best practices

• High school diploma or GED
• 1–3+ years of experience in customer service, financial operations, call center, or data entry
• Strong verbal and written communication skills
• Proven attention to detail and ability to work accurately with financial data
• Proficiency in Microsoft Office Suite and CRM systems
• Ability to multi-task and meet time-sensitive deadlines
  
  Must pass background and credit checks

• Experience in auto finance, banking, loan servicing, card services, ACH processing, or financial compliance
• Understanding of FDCPA, financial compliance, and ACH/banking regulations
• Bilingual (English/Spanish)

At Auto Pay Plus , we’re proud to offer a people-first culture where teamwork, growth, and innovation thrives. We invest in our employees with 100% employer-paid medical, dental, and vision benefits, and we make the workday better with perks like breakfast every Friday, weekly snacks, and a refreshing Bevi flavored water machine.

Team Members enjoy quarterly bonus eligibility, generous Paid Time Off (PTO), paid federal holidays, and performance-based schedule options: 4‑Ten‑hour shifts or 5‑Eight‑hour shifts, supporting flexibility and work‑life balance. We also recognize great performance through our Employee of the Month program, which includes special perks and company wide recognition.

Our downtown Orlando headquarters is steps away from great restaurants and features Nature’s Table onsite for convenient, healthy options. We also love celebrating together, especially at our annual End‑of‑Year Celebration, one of our most appreciated company traditions.

If you’re looking for a supportive environment where you can grow your skills, make an impact, and be part of a close-knit, motivated team, Auto Pay Plus  is the place to be.

The position is not physically demanding.

Entry level

Full-time

Management and Manufacturing