Client Service Representative

Bay Hill Cat Hospital is a feline‑only veterinary practice dedicated to providing exceptional medical care and an outstanding client experience in a calm, compassionate environment. We are seeking a friendly, organized, and detail‑oriented Client Service Representative (CSR) to join our team and serve as the welcoming face of our hospital.

The Client Service Representative is responsible for delivering excellent customer service while supporting daily hospital operations. This role is critical in creating a positive experience for our clients and their cats—from the first phone call to checkout.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and a comprehensive benefits package, including medical/dental/vision, paid vacation/sick days, 401(k), generous employee pet discounts, and more!

If you are a current associate, you will need to apply through our internal career site. Please log in to Workday and click on the Jobs Hub app or search for Browse Jobs.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please see our career page at