Sr. Content Developer; DITA​/CCMS

Overview

ADP is hiring a Senior Content Developer to create product support solutions.

This role is hybrid onsite 3 days a week in Maitland FL, it is not remote.

Check out our incredible opportunity for a full-time Senior Content Developer with 5+ years’ experience. Join our team to engage and collaborate with product owners, service team members, human experience professionals, developers, learning designers, and others to create the best support experiences for our clients. We can’t wait to have you on our team!

Here s what you can expect on a typical day, but sometimes no two days are alike:

• Use your words – You recognize the crucial role content plays in a seamless, integrated Help & Support model, and you use words to create compelling, intuitive solutions. You’ll bring a track record of producing targeted, clear, and well-organized, structured content that meets users at their moment of need.
• Win as one – It s more than just a slogan. You’ll collaborate with product teams across the organization, partner with the larger Strategic Enablement & KM organization, as well as our Service teams to create the best in-product solutions for our clients. You’ll bring experience with DITA-based content development tools as well as digital adoption tools. Bring even more by understanding knowledge management solutions, taxonomy, and how search engines work.
• Share a passion for perfection – Draft content, iterate, and iterate again to make the product support solution the best it can be within delivery time frames.
• Follow the journey – Be an advocate – you re the voice of the user. Create clear, concise, engaging content to work in concert with the user experience. You ll follow writing standards and ensure content aligns with the product s goals.
• Get in the weeds – Create Help content to guide the user through a task, or give them the information they need to make important decisions. Design, architect, and write content in a DITA-style structure, providing metadata and taxonomy to partner with content architects. Ensure in-product content is consistent, follows writing standards, and supports the product s goals.
• Share what you know – Stay abreast of changing writing methods and technologies, and ensure alignment with standards to deliver in-product Help content (including Gen AI). Knowledge of DITA, XML, and CCMS is valuable. Contribute ideas and recommend tools to improve our work.
• Jump right in – Multi-task and set priorities in a fast-paced, agile environment.
• Be a continuous learner – Focus on personal development and maintain a broad perspective by building peer networks inside and outside ADP.
• Measure outcomes – Use metrics and feedback to inform decisions and drive improvements that are visible.

A college degree is great and a Writing certification is a big plus. More important are the skills and experience to do the job.

To thrive in the role – you must have 5+ years of experience creating content in DITA/CCMS format and the technical expertise to design effective content and troubleshoot.

You have broader exposure working independently to design and develop sound product solutions and can manage simultaneous projects with deadlines. It would be best to be a continuous learner focused on personal development and business process improvement within design standards. The work you do will help our businesses support clients who employ one to millions of employees.

You will need 5 or more years of experience in content development
, and hands-on experience building content for HTML/XML output.

Degree in Technical Writing/Communications or English or a certificate in UX Writing. A degree or certification in one of these disciplines is ideal, but not required.

Other things that will set you apart:

Please provide links to writing samples of Help documents you have created if possible in your resume.

• Experience using online help development tools.
• Versatile writer, delights in simplifying complex concepts for clients.
• Previous experience deploying and testing in product content to test and production environments in sync with product releases.
• Excellent writer who loves to learn features, write concise,…