Sr Client Solutions Manager

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

The Senior Client Solutions Manager serves as a strategic partner and trusted advisor, responsible for leading the delivery and growth of medium to large scale accounts. This role ensures alignment from Business Development through Delivery, providing high-level oversight of service plans and maintaining excellence in client experience, operational standards, and financial performance across large-scale programs. The position requires strategic oversight, business acumen, and proactive management of account deliverables, budgets, and cross-functional coordination to ensure profitability, client satisfaction, and operational excellence.

Working closely with key stakeholders and internal teams, the Senior Client Solutions Manager drives innovation, quality assurance, and process improvement. This exempt-level role combines strategic influence with hands‑on execution and is accountable for expanding relationships and identifying new opportunities within existing accounts.

This position will support our AV Exhibits group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in‑office and/or show site 2–3 days per week. The ideal candidate will be based out of any of the following locations:

• Orlando, FL
• Dallas, TX
• Las Vegas, NV

• Manage a portfolio of client accounts with annual revenue of $4 million or more, or lead projects within an account or portfolio.
• Pre‑sale engagement to build budgets based on identified initial scope for account and/or portfolio.
• Oversee the transition of accounts from Business Development and provide ongoing account management and account oversight.
• Consult with clients on job details (providing expert advice) and confirm requirements with internal team members to develop and oversee the execution of comprehensive service plans.
• Maintain and generate revenue by upselling and cross‑selling additional products and services beyond existing contracts; potentially renew and re‑sign existing business.
• Initiate and oversee estimating process of specific project deliverables in accordance with production.
• Develop and/or approve pricing quotes (in line with delegations of authority) and event budgets to ensure profitability and financial alignment with client expectations.
• Maintain awareness of tax regulations for specific city, county, and state jurisdictions, including a customer's tax‑exempt status to ensure accurate budgeting and cost modeling.
• Provide oversight of the Event Set‑up process in Salesforce for opportunities to ensure timing and correct price master are utilized.
• Provide oversight of the pricing, inventory management, and fulfillment process for Envision and/or internal sponsorship portal.
• Consult in contract development and negotiation including cost and price modeling, billing, and invoicing. Participate in customer presentations as requested.
• Lead site visits and supervise on‑site execution to ensure quality control and client satisfaction.
• Adapt to shifting client needs and scope modifications; submit change orders and budget validation as needed.
• Prepare detailed reports on business transactions, account performance, and post‑event analysis.
• Attend industry events and entertain facilities personnel as needed.

• Lead complex projects with strong problem‑solving and client‑focused approaches.
• Develop event workforce plans in coordination with relevant internal and external (vendor) teams. Oversee logistics, travel timeframe and budgets, communications, and instructions with cross‑functional teams to deliver seamless event execution.
• Facilitate strategic meetings between account, creative, and production teams to align on goals, deliverables,…