Senior Consultant

Overview

CMap helps project-based companies to win, deliver and manage projects… profitably. Here at CMap we focus our attention on our People and our Product to enable us to provide our valued clients with an awesome user experience. Our culture is hugely important to us; we are a team that collaborates together and supports each other, ideas and input are welcome from everyone in our organisation, and no idea is dismissed or progressed without our experienced consideration.

We have an informal, open, friendly, and fun working environment where everyone matters with regular social nights and team outings.

Consulting

Orlando

The incoming candidate will guide new CMap clients through a smooth implementation of CMap, performing the role of Onboarding consultant. The candidate will manage all key stages of an Onboarding Project, support clients to develop strong business processes, deliver training sessions that maximise the benefits of CMap, and transfer existing data into CMap. The candidate will be responsible for managing a portfolio of CMap Onboarding Projects and act as the client’s main point of contact, independently leading key meetings and responding to queries in a concise and clear manner.

In addition, the candidate will manage customer success activity for live clients, act as a dedicated Customer Success Manager on a portfolio of clients, and work with the account management team to maximise the benefits of CMap. The candidate will support the growing consultancy offering by managing a variety of Consultancy Projects, utilising their project management expertise and knowledge of CMap to maximise the value our clients gain from the platform as their business grows and evolves.

Where required, the candidate will line‑manage and coach junior members of the team to support their personal and career development.

• Leading the successful delivery of a portfolio of Onboarding Projects and value‑add Consultancy engagements.
• Leading the successful management of a portfolio of the largest CMap clients.
• Managing key interactions with clients, including leading key meetings and training sessions.
• Managing relationships with key stakeholders that are challenging, constructive and professional, aiding the success of Onboarding, Consulting Projects and Live Client Management.
• Responding to clients’ questions, issues, and concerns as they implement CMap in a concise and clear manner, demonstrating excellent problem‑solving skills.
• Challenging clients on their way of working to ensure maximum gain from the CMap platform.
• Managing and maintaining the suite of supporting client documentation that has been prepared to help clients implement CMap effectively, including ensuring that documents accurately reflect any product developments that are released.
• Using Excel and our in‑house Data Import Tool to help clients pull together existing data and import it into CMap, including reviewing data imported to confirm its completeness and accuracy.
• Supporting differing levels of stakeholders from a change‑management perspective to ensure successful adoption of CMap across clients’ business processes.
• Helping clients to design, document and implement strong business processes around CMap.
• Building reports and dashboards for clients using CMap’s built‑in BI tools.
• Driving innovation and continuous improvement to the onboarding process.
• Effective line management to maintain productivity, motivation and a positive working environment.
• Setting and monitoring individual goals and managing performance to support career and personal development for individuals.
• Providing guidance, training and support to other members of the consulting team.

• Experience of providing professional services to clients, working in a consulting or project management role, managing a portfolio of concurrent engagements.
• A proven track record of supporting business change projects in large, complex organisations.
• Successful track record of managing and delivering multiple complex client engagements to a strict timeframe.
• Ability to take ownership to deliver engagements successfully, managing client expectations, with minimal senior oversight.
• Able to demonstrate strong analytical thinking, along with strong data manipulation skills including Excel skills.
• Experience of building and maintaining long‑term client relationships.
• Strong internal and external stakeholder management and influencing skills.
• Strong written communication skills, able to author client‑facing documents and written communications with minimal oversight.
• Experience of leading meetings and delivering services to senior client stakeholders.
• Capable of driving significant change and the ability to challenge the status‑quo, providing innovative ideas and critique to conventional attitudes, and thinking strategically.
• Experience of managing or coaching colleagues to support their career and personal development.