Consultant, Business Analyst, Business

Description

CMap helps project-based companies to win, deliver, and manage projects… profitably. Here at CMap we focus our attention on our People and our Product to enable us to provide our valued clients with an awesome user experience.

Department: Consulting

Location: Orlando

Our culture is hugely important to us. We are a team that collaborates together and supports each other; ideas and input are welcome from everyone in our organisation and no idea is dismissed or progressed without our experienced consideration. We have an informal, open, friendly, and fun working environment where everyone matters, with regular social nights and team outings.

The incoming candidate will guide new CMap clients through a smooth implementation of CMap, performing the role of Onboarding consultant. They will be responsible for managing all key stages of an Onboarding Project, including supporting clients to develop strong business processes, delivering training sessions that maximize the benefits of CMap, and transferring existing data into CMap to set them on a path to improved business performance.

The candidate will also manage a portfolio of CMap Onboarding Projects and act as the client’s main point of contact, independently leading key meetings and responding to queries in a concise and clear manner. Additionally, the candidate will support our growing consultancy offering by helping existing clients maximize the benefits of CMap, managing a variety of Consultancy Projects, and applying project‑management expertise and knowledge of CMap to maximize the value our clients gain from the platform as their businesses grow and evolve.

• Leading the successful delivery of a portfolio of Onboarding Projects and value‑add Consultancy engagements.
• Managing key interactions with clients, including leading key meetings and training sessions.
• Managing relationships with key stakeholders that are challenging, constructive and professional, aiding the success of Onboarding and Consulting Projects.
• Responding to clients’ questions, issues, and concerns as they implement CMap in a concise and clear manner.
• Managing and maintaining the suite of supporting client documentation that has been prepared to help clients implement CMap effectively, including ensuring that documents accurately reflect any product developments that are released.
• Using Excel and our in‑house Data Import Tool to help clients pull together existing data and import it into CMap, including reviewing data imported to confirm its completeness and accuracy.
• Supporting stakeholders from a change‑management perspective to ensure successful adoption of CMap across the clients’ business processes.
• Helping clients to design, document and implement strong business processes around CMap.
• Building reports and dashboards for clients using CMap’s in‑built BI tools.
• Driving innovation and continuous improvement to the onboarding process.

• A strong eye for detail and obsessed with quality.
• Strong reputation for placing the customer at the heart of all work.
• Ability to work as part of a team, taking the initiative as part of a high‑performing, engaged, diverse team focused on service.
• Able to work with senior managers to promote a continuous‑improvement culture across the function, focusing on service and costs by involving all colleagues in joint problem solving.
• A proven ability to deliver under pressure.
• Ability to communicate and elevate risks and issues to senior management in a timely manner.
• Demonstrate strong intercultural and influencing skills.
• Strong work ethic, possessing a “roll‑up‑your‑sleeves” approach.
• Able to thrive in a fast‑paced SME environment where proactivity in solving problems and the ability to “think on your feet” is a daily practice.
• Self‑starter and a warm, engaging character.
• Able to adapt their approach to communicate with all levels of individuals and characters.
• Good personal impact, incisive, articulate, convincing and persuasive presentation skills.

• Experience of providing professional services to clients, working in a consulting or project‑management…