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WFM Analyst - Ops & Analytics
Job in
Orlando, Orange County, Florida, 32885, USA
Listed on 2026-02-23
Listing for:
AssistRx, Inc.
Full Time
position Listed on 2026-02-23
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
A healthcare technology company is seeking an Assistant Workforce Management Analyst to optimize call-center operations. The role involves monitoring call performance, forecasting staffing needs, and utilizing WFM platforms. Ideal candidates have contact-center experience, knowledge of KPIs, and the ability to analyze data. Candidates should have a high school diploma or GED plus relevant experience, along with expertise in WFM tools like Verint or NICE IEX.
This position is fully on-site in Orlando, Florida.
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