Continuous Improvement Director

About Us

Freeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 97-year legacy in event management as well as new technologies to deliver moments that matter.

As Continuous Improvement Director, you’ll be an instrumental part of the regional Audio Visual and Event Technology team, responsible for executing operational requirements for events at branches within the geographic region. Reporting to the VP of National Operations, this highly visible role leverages lean manufacturing expertise, analytical skills, and project management experience to drive operational transformation and continuous improvement initiatives across the region.

You will identify, plan, develop, and implement quality and process improvement practices that deliver improved service, lower costs, enhance quality, and ensure reliability and scalability across regional branches.

This position will support our Audio Visual and Event Technology team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Dallas, TX
• Las Vegas, NV
• Orlando, FL

• Lead and execute priority projects that drive cost efficiency, operational effectiveness, improved customer service, and stronger controls.
• Scope, plan, and manage projects from initiation through completion.
• Build and maintain strong cross-functional stakeholder relationships to ensure alignment and successful project outcomes.
• Analyze risks and dependencies, providing actionable recommendations to stakeholders.
• Collaborate with project managers and stakeholders to establish engagement and escalation processes, including risk and issue management.
• Evaluate existing processes, procedures, and methods to identify opportunities for standardization, simplification, and improvement.
• Conduct experiments and collect data to validate process changes and improvements.
• Prepare and present reports detailing experimental design, results, and recommendations to management.
• Design and implement processes that optimize efficiency, reduce variability and costs, improve capability, and enhance safety.
• Develop Key Performance Indicators (KPIs) and business processes to sustain improvements over time.
• Ensure alignment of process improvement techniques with corporate goals and quality policies.
• Perform other duties as assigned.

• Lean and/or Six Sigma certification (Black Belt preferred).
• Bachelor’s degree in engineering or related field preferred, High School Diploma or Equivalent with relevant work experience required.
• Minimum 5 years of experience in Continuous Improvement and/or Quality, applying problem-solving methodologies in a business environment.
• Proficient in Lean Six Sigma tools and techniques.
• Strong computer skills (Excel, Word, PowerPoint).
• Excellent analytical and problem-solving skills.
• Professional communication, presentation, and facilitation skills.
• Highly organized, detail-oriented, and accurate.
• Self-starter with ability to work autonomously and collaborate effectively across teams.
• Ability to influence and drive change without formal authority.

Travel up to 25%

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

At Freeman, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.