Retention Operations Analyst

Overview

Employer Industry: Payment Solutions

• Salary up to $80,000 per year
• Comprehensive benefits package including medical, dental, vision care, and retirement options
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to drive innovation and implement change in a dynamic setting
• Work remotely within the United States

• Analyze customer data to identify trends and potential issues affecting retention
• Establish frameworks for comparing operational data and retention trends across different markets
• Partner with the data science team to enhance predictive modeling to reduce attrition
• Track key performance indicators related to customer retention and satisfaction
• Develop reports and presentations to share insights and recommendations with stakeholders

• Bachelor’s Degree
• Minimum of 2-4 years of related professional experience
• Technical expertise in data analysis tools such as Excel, SQL, and Python
• Strong analytical skills with the ability to interpret complex data
• Excellent communication skills for presenting data-driven insights

• Master's Degree
• Related professional experience in the credit card industry
• Proficiency in statistical analysis and data modeling techniques
• Experience using Salesforce for data analysis