Project Support Specialist

Role Overview

Supports, tracks, develops reports and assists Project Managers, Ops Managers, Service Managers and LTSA Program Managers to execute projects on schedule, under budget and with the highest quality standards. Maintains informational exchanges and communications with Sales, LTSA, Engineering, Order Fulfillment, Planning and Global Sourcing to ensure clear DOR and mutual understanding of priorities are maintained. Requires excellent communication skills (written and verbal) and the ability to work with multiple departments under pressure and meet short deadlines.

Must be able to handle multiple requests simultaneously and prioritize work based on schedule demands.

• Assists Project Managers/Ops Manager/Service Managers/LTSA Program Manager with organizing and controlling project activities through communication of risks, opportunities and current state of assigned project.
• Oversees outstanding inquiry/quotes and order progress to ensure deadlines are met.
• Expedites and prioritizes parts requests to meet defined demands and emergencies.
• Coordinates meetings, resources, and information.
• Schedules and releases orders for shipments in accordance with MHPSA policies and customer requirements.
• Provides after‑hours support for assigned projects, outages and emergencies.
• Assists with obtaining technical and commercial information from the MHPS factories and MHPSA internal departments.
• Assists in managing relationships and operative efforts with MHPS factories.
• Assists planning and sourcing with identification of internal and external capabilities for in‑scope components and provides source‑of‑supply recommendations to determine appropriate cost and lead times.
• Assists pricing activities with estimating and both cost‑based and market‑based price determinations.
• Establishes alliances with other departments and organizations by recognizing dependencies to assess potential partnership and commitment to the project; develops and maintains constructive and cooperative interpersonal working relationships with others.
• Provides feedback and performance assessments to appropriate management in a timely manner and assists in resolving conflict among team members.
• Actively monitors open requests assigned to other functions and ensures progress is adequate, escalating as appropriate and communicating with affected functions to ensure clear expectations and feedback.
• Develops new methods and processes utilizing the latest IT tools to improve workflow, data management and communications within the company, including but not limited to ERP, PDM, CRM and SharePoint systems.
• Continuously seeks to expand and improve personal knowledge of supported product technologies and project management best practices.
• Supports the development and improvement of processes and procedures.
• Minimal overnight travel (less than 20%).

• Bachelor’s Degree in a technical or business‑related field from an accredited college/university or its recognized equivalent in directly related work experience. Minimum three (3) years directly related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to present information and respond to questions from managers, clients, customers, and the general public. Fluent English; conversational Spanish a plus.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, revenues, margins, and profits; ability to apply concepts of accounting and finance.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer skills:
  Knowledge of database software, inventory software, manufacturing software, order processing systems, project management software, spreadsheet software and word processing software.…