Client Partner US Region

Florida, United States | Posted on 02/20/2025

Cognet HRO is a leading Business Process Outsourcing Services Company providing full range of HR and F&A services to US based clients , With over 17 years of rich experience in Payroll Tax, Benefits S & HR Administration, Finance & Accounting , Sales Support .
Cog Net has been serving the PEO, ASO, HRO and HR Technology spaces since our inception. We help organizations extend their capabilities through simplified implementation, productivity performance measured to the minute, easy collaboration, and transparent pricing built around real time utilization.

Our extensive expertise, data library, and workflow development tools accelerates the client implementation process.

We have developed a deep expertise of process and technology in our Services , which allows us to rapidly deliver value to our clients.
Cognet has been delivering outsourced solutions to the clients around the Globe.

[Remote]

Full-time

Cog Net is a leading Business Process Management Company dedicated to providing comprehensive Backen Support for HR solutions, payroll administration, employee benefits, compliance management, and risk mitigation services to small and mid-sized businesses across the U.S. Our mission is to empower businesses by offering best-in-class HR BPM services that streamline workforce management and enhance productivity.

We are seeking a dynamic and client-focused Client Partner to join our team. This role is critical in ensuring customer satisfaction, seamless process transitions, and day-to-day issue resolution. The Client Partner will act as the primary liaison between our company and our clients, facilitate successful implementations, manage governance meetings, and support upselling initiatives. This position requires strong relationship management, problem-solving skills, and a deep understanding of PEO services.

• Client Relationship Management:
  Serve as the primary point of contact for assigned clients.
  Build and maintain strong relationships with key stakeholders.
  Conduct regular check-ins to assess client satisfaction and address concerns proactively.
• Process Transition & Implementation Support:
  Guide new clients through the onboarding process, ensuring a smooth transition.
  Collaborate with internal teams to streamline workflows and enhance client experience.
  Assist in training clients on PEO services, including payroll, benefits, HR support, and compliance.
  Act as a problem solver for client inquiries and operational issues.
  Work cross-functionally with payroll, benefits, HR, and compliance teams to ensure prompt resolution.
  Maintain thorough documentation of client issues and resolutions for continuous process improvement.
• Sales Support & Upselling:
  Identify opportunities for additional services and solutions that align with client needs.
  Collaborate with the sales team to support upselling and renewal strategies.
  Assist in contract modifications and service enhancements.
• Governance & Reporting:
  Organize and lead weekly and monthly governance meetings with clients.
  Provide data-driven insights and reports on service performance, compliance updates, and workforce trends.
  Ensure all client interactions align with service agreements and company policies.

• Education: Bachelor’s degree in Business, HR, Management, or a related field preferred.
• Experience: 3+ years of account management experience in the PEO, HR outsourcing, payroll, or employee benefits industry.
• Strong understanding of PEO services, HR processes, payroll, and compliance requirements.
• Excellent interpersonal and communication skills with the ability to build lasting client relationships.
• Proven problem-solving skills and ability to manage multiple client accounts efficiently.
• Experience with CRM tools and account management software preferred.
• Ability to work independently, take initiative, and drive results.

• Competitive salary with performance-based incentives.
• Professional development opportunities and career growth.
• Collaborative and dynamic work environment with a client-first approach.