Community Ambassador

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

As a Community Ambassador with Hines, you play a critical role in supporting the workplace experience at specific client sites through owning quality assurance and daily work management processes. The Community Ambassador is responsible for serving as part of a team to maintain the highest level of hospitality and customer service while ensuring that service is delivered in accordance with contractual agreements.

Responsibilities include, but are not limited to:

Experience management and hospitality

Develop and maintain ethical and courteous relations with clients, occupants, landlords, and service partners

Communicate regularly with customers regarding status updates and service requests, ensuring all requests are handled promptly, professionally, and services are tailored to the individual

Assist with client-facing communications and reports

Be aware of and assist with events and high-profile activities

Serve as an ambassador for the client brand and promote a positive brand image

Building appearance care and site operations

Inspect sites daily to guarantee that building appearance is maintained at the highest quality standard and improves the workplace

Submit work orders for interior and exterior maintenance, cleaning, and client service requests

Support on-site special events and programs as needed

Assist with the implementation of strategic, operational, and service improvement plans

Assist with the collection and analysis of operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements

Assist with developing the annual budget, annual plan, and variance analysis

Administer vendor management, contracting, and onboarding processes

Serve as the primary on-site point of contact for vendors and escort vendors to work locations

Perform quality assurance for vendor-performed work.

Support the Facilities Management team with third-party sourcing activities

Work and knowledge management

Ensure work requests are processed correctly and resolved within the defined service levels

Ensure all work is properly recorded in the system of record

Resolve assigned work orders, including follow-up with customers as appropriate

Contribute to the account knowledge base and ensure knowledge remains up to date

Minimum Requirements include:

High school diploma or equivalent from an accredited institution required. Bachelor’s degree preferred

• Three or more years of professional experience required

Project coordination

Assuring a safe environment for work

Interpersonal and communication skills

Ability to develop positive relationships

Familiarity with facilities management operations

Experience with computerized maintenance management systems

Commitment to hospitality, ensuring that all actions contribute to a positive customer experience

Strict adherence to non-disclosure agreements and a high degree of confidentiality

Ability to comply with client health and safety protocols

Ability to manually lift 35 lbs

Ability to climb up and down stairs, access restrictive openings, and perform emergency procedures

Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms

Be flexible and available to support after hours activities as required by the client

• Successful completion of a background check and drug screen required

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald

D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit  and follow @Hines on social media.

¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

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