Receptionist​/Customer Service Manager

Main Job Tasks and Responsibilities

• Operate a multi-line telephone system effectively to screen and direct incoming calls for a variety of different clients within the office.
• Accurately take and relay messages to appropriate personnel in a timely manner.
• Provide callers with accurate information and respond to inquiries while maintaining a professional demeanor.
• Welcome and greet individuals entering the facilities, ensuring they feel welcomed and valued.
• Guide visitors to their designated areas, ensuring they are well-informed about our services.
• Address queries from the public and clients promptly, offering assistance as required.
• Perform general administrative duties such as filing, organizing, and managing office supplies.
• Compose, prepare, and distribute letters and documents to ensure communication flows smoothly.
• Receive, sort, and manage mail and deliveries for multiple businesses located within the office.
• Coordinate and schedule appointments for clients and staff, ensuring calendars are kept updated.
• Maintain a tidy and organized reception area to ensure a professional image is upheld at all times.
• Follow office opening and closing procedures while ensuring readiness for operations throughout business hours.
• Assist in client billing processes, ensuring invoices are prepared and sent out accurately.
• Manage customer folders and oversee the organization of office setup to optimize efficiency.
• Keep the copy area, café, and conference rooms clean and stocked for optimal functionality.

This position may require occasional coverage at other company offices throughout Orlando. Please note, this is not a medical or legal office, but an executive suite catering to a diverse range of businesses.

• A high school diploma is required, and a college degree is preferred.
• Proven knowledge of administrative and clerical processes is essential.
• Familiarity with computers, including active knowledge of Microsoft Office and Mac applications.
• Understanding of customer service principles and best practices.
• Basic keyboard skills are mandatory.

• Exceptional verbal and written communication skills are necessary.
• A strong command of the English language is essential.
• Bilingual candidates are preferred but not required.
• Ability to interact professionally with both current and prospective clients.
• A proactive entrepreneurial spirit, with enthusiasm for new ideas.
• Maintain a professional personal presentation at all times.
• A strong orientation towards customer service is crucial.
• Effective information management skills are required.
• Excellent organizing and planning skills are expected.
• Attention to detail is paramount in all tasks.
• Ability to take initiative and demonstrate reliability in all interactions.
• Exhibit stress tolerance in a fast-paced environment.

$16-$18 per hour

Two weeks of paid vacation time (accrued)