Dealer Assistance Specialist

Overview

Requisition No: 868591 | Agency:
Highway Safety and Motor Vehicle |

Working Title:

DEALER ASSISTANCE SPECIALIST -  | Pay Plan:
Career Service | Position Number:  | Salary: $34,760.04 Annually | Posting Closing Date: 02/03/2026

Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES

BUREAU OF DEALER SERVICES

MOTOR VEHICLE FIELD OPERATIONS NORTH

ORLANDO REGION

• Career Service (CS) Opportunity*
• Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

The Division of Motorist Services is seeking a motivated individual to serve as the Dealer Assistance Specialist for the Bureau of Dealer Services. As part of the Motor Field Operations team, you will be responsible for providing information and guidance to licensed dealers, regional offices, tax collector office staff, while providing operational administrative support. This work will involve:

• Researching, reviewing and analyzing applications and documentation for the issuance of dealer licenses, revocations, cancellations, titling and registrations.
• Serving as the primary contact for dealer licensing matters related to independent, wholesale, salvage, auctions, used and new recreational vehicle dealers and mobile home dealers.
• Processing records requests from dealers, law offices, courts and the public.
• Processing title application transactions based on policies and procedure for the issuance of Florida titles and/or registrations.
• Reviewing the filing of consumer complaints and researching to compile pertinent information such as dealer inquiry, customer records and vehicle records to predetermine jurisdiction for further investigation.
• Performing administrative tasks, such as maintaining files, composing correspondence and preparing reports.
• Maintaining inventory of office supplies and using MFMP to purchase new supplies.

We are looking to hire an individual who has strong interpersonal skills, is well-organized and able to work independently while simultaneously understanding the importance of teamwork.

• Experience using Microsoft Office Word and Excel.
• Experience dealing with customer complaints or inquiries and working with the general public in a business and/or professional office setting.
• Experience performing data entry and/or maintaining electronic databases.
• Experience composing, drafting or preparing written correspondence.
• Experience operating office equipment, to include a personal computer, copier, fax, multi-line telephone, printer and scanner.
• Individuals who are bi-lingual (ability to speak and read the Spanish language).

• The position requires the incumbent to have and maintain a valid driver’s license in good standing. A driver’s license history review will be conducted on all candidates in consideration for the position.
• Occasional day travel is required.
• This position requires occasional heavy lifting. Applicants must be willing and able to move and lift boxes weighing up to 25 pounds.

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans…