Compliance Coordinator

As the key employee liaisons between the client and KWPM services & internal support staff, the Compliance Coordinator must perform the job duties with a view toward projecting a professional and competent image:
Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the administrative and operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills.

Duties and Essential Functions

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties;

being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in the daily operation of the management office and administrative duties following established Company procedures and guidelines.
• Perform administrative assistant functions including but not limited to: record keeping, filing, mail collection and distribution, word processing, data entry, maintain and replenish office supplies, and other essential needs as required.
• Maintain, update, type, and coordinate account information in computer database.
• Research any owner discrepancies regarding payment to accounts.
• Coordinate and track important dates and meetings, such as committee, turnover, annual, and budget meetings.
• Ensure that the telephone is answered properly and messages are handled courteously, accurately, and responded to in a timely manner.
• Ensure that emails are responded to within 24 hours.
• Ensure that all mail (i.e. Fed Ex, UPS, USPS) is picked up daily.
• Provide and maintain: violations module, key receipts, architectural approvals, maintenance requests, sale/lease information, as well as any other forms specific to the property that may be developed.
• Special projects as instructed.

The Compliance Coordinator is responsible for ensuring that the residents of the condominium association are complying with the Rules & Regulations and its Covenants. Their primary role involves overseeing and enforcing the rules, regulations, and bylaws of the condominium community. Here are some of the key duties associated with this role:

Monitoring Compliance with Condominium Rules & Regulations

• Review and enforce condominium bylaws, rules, and policies.
• Ensure all residents, owners, and vendors follow community standards, including noise, parking, pets, maintenance, and safety regulations.

Handling Complaints and Violations

• Investigate and address resident complaints or reports of non-compliance.
• Issue violation notices to residents or owners who do not adhere to established rules.
• Resolve disputes between residents or between residents and the management company.

Communication and Education

• Educate residents about the rules and regulations of the condominium community.
• Send reminders, newsletters, or updates regarding rules, policies, and any changes in the law.
• Coordinate the management team to clarify rules when needed.
• Coordinate and conduct Fining and Hearing Committee Meetings. Prepare communication to be sent ahead of the meeting and prepare meeting minutes to be presented to the committee for consideration and approval.

Enforcement of Penalties

• Attend monthly Board of Directors and Fining and Hearing Committee Meetings.
• Work with the Board of Directors and the Enforcement Committee to impose penalties for repeated violations, including fines, restrictions, or other actions specified in the…