Lead Supervisor - Orland Park, IL

Lead Supervisor Job Description

Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business:
Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards.

• Sales: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values; endorses, models and develops team to deliver Coach’s Selling and Service expectations; enforces sales strategies, initiatives and growth across all categories; works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results;
  
  leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Productivity Management: Holds sales team accountable for personal sales; maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve business goals and objectives; builds credibility and trust with team, as well with customers; acts as a brand ambassador in the local market/mall to drive brand loyalty and business.
• Operations: Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively; demonstrates strong business acumen; interacts and communicates with supervisor(s) on a regular basis; maintains interior and exterior upkeep of the building with partnership from the corporate office; adheres to all applicable Coach retail policies and procedures; leverages Coach’s tools and technology to support relationship building and clienteling efforts;
  
  ensures all daily tasks are completed without negatively impacting service of Coach standards.

• Drive for Results: can be counted on to exceed successfully.
• Customer Focus: dedicated to meeting the expectations of internal and external customers.
• Creativity: brings new and unique ideas.
• Interpersonal Savvy: relates well to all kinds of people across the organization.
• Learning on The Fly: learns quickly when facing new problems.
• Perseverance: pursues everything with energy and drive.
• Dealing with Ambiguity: effectively copes with change and uncertainty.
• Strategic Agility: anticipates future consequences and trends accurately.
• Building Effective Teams: creates strong morale and spirit in the team.
• Managerial Courage: provides actionable positive and corrective feedback.

• Experience:
  
  1–3 years of previous retail experience (cashier/stock experience, sales, etc.) preferably in a luxury retail service environment.
• Education:
  
  high school diploma or equivalent; college degree preferred.
• Technical: knowledge of cash register systems, basic computer skills, mobile POS, and Internet; ability to use iPad/laptop, walkie talkie, read price and product release sheets.
• Physical: ability to execute at a fast pace; maneuver the sales floor, shelves, and stock room; lift up to 25 pounds, and occasionally up to 50 pounds.
• Schedule:
  
  ability to meet Coach Scheduling & Availability Expectations, including nights, weekends, and holidays.

Location:

Orland Park, IL, US

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.