Lead Supervisor

Overview

Lead Supervisor Job Description. The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business:
Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.

• Sales
  :
  Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values. Endorses, models and develops the team to deliver Coach’s Selling and Service expectations. Enforces sales strategies and growth across all categories. Works with Store Manager(s) and/or Assistant Store Manager(s) to adapt store business strategies and personal selling techniques to contribute to overall store and financial results.
  
  Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers.
• Productivity Management
  :
  Holds sales team accountable for personal sales. Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitors process over time to achieve goals and objectives. Builds credibility and trust with team and customers; serves as a personal fashion advisor to deliver business results. Creates positive impressions with store team and customers by presenting oneself professionally. Acts as a brand ambassador in the local market to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Leans on customer and team needs and tailors approach by reading cues. Is solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate. Develops both self and product knowledge; remains aware of current collections. Understands the positive sales impact staffing has on the business and recruits accordingly. Coaches, develops and motivates the team to meet goals and utilize Company tools;
  
  delegates and empowers others and encourages individual growth. Welcomes feedback and adapts behaviors; creates short- and long-term goals to achieve personal metrics and performance development. Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s).

• Operations
  :
  Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively. Demonstrates strong business acumen. Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor. Maintains interior and exterior upkeep of the building in partnership with the corporate office. Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
  
  Adheres to all applicable Coach retail policies and procedures including POS and Operations. Leverages Coach tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals. Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions. Ensures all daily tasks are completed without negatively impacting service of Coach standards.

• Competencies required:
  Drive for Results;
  Customer Focus;
  Creativity;
  Interpersonal Savvy;
  Learning on the Fly;
  Perseverance;
  Dealing with Ambiguity;
  Strategic Agility;
  Building Effective Teams;
  Managerial Courage. Each competency includes the ability to exceed goals, build relationships, learn quickly, adapt to change, and lead teams effectively.

• Experience
  : 1–3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service…