Inside sales customer service Floral Consultant

Job Description

We have an immediate opening for a Floral Sales Associate. Part‑time and full‑time positions available, depending on hours available and flexibility. We are open 8:30am until 6pm Monday through Friday and 8:30am until 4pm on Saturdays. Closed on Sundays except for major floral holidays. Call us at  between 10am and 5pm to schedule an interview.

Your primary role will be answering phone calls (75% of the time), making sales, and expertly consulting with clients to select the perfect gift. This is a fast‑paced sales environment requiring accuracy and confidence.

• Help our clients by offering the right gift of flowers or plants for the occasion, matching the customer’s expectations with appropriate value by using our proven method of selling flowers.
• Utilize our POS computer system and correctly enter all important information about our customers and recipients, including Name, Address, Phone Numbers, Email Address and customer preferences on EVERY order.
• Accurately utilize our computer system to process every sale. This requires exceptional attention to detail to correctly enter all customer and recipient data (Name, Address, Phone, Email, Preferences) for successful delivery and client follow‑up.
• Educate our clients about our shop, our values, and our variety of gifts and services.
• Keep our in‑store merchandise in its best condition by watering and cleaning our plants, flowers and gift merchandise, as well as removing unsalable items from the sales floor.
• Create ribbon bows, boutonnieres, wristlets, and other small arrangements for dances, weddings and other occasions.
• Assist in marketing efforts by sending letters and postcards, writing Thank‑you notes, completing data‑entry projects, and taking pictures and giving ideas for Social Media campaigns.

• Typing/Keyboarding skills
• Computer skills, including understanding of Word and Excel or comparable Mac programs
• POS cashiering and register operations

• Complete honesty.
• Overwhelming desire to help people.
• Creative thinking and problem‑solving skills, both to help customers select the most appropriate gift, and to give great service to customers or recipients with questions or problems with their orders.
• Cheerfulness and enthusiasm for flowers and gift‑giving.

We are a well‑respected, creative florist in the Chicago Suburbs, family‑owned and operated for over 100 years.