Assistant Store Manager

Assistant Store Manager – K&G Fashion Superstore

Location:

Orland Park, IL

Reports To:

Store Manager

• Partner with the Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when acting as manager on duty.
• Assist in recruiting, hiring, and training store team members to deliver an exceptional customer experience.
• Inspire store team to achieve their best performance, execute to maximize growth and potential, create an engaged and inclusive store environment, elevate the customer experience through operational excellence, and exceed customer expectations in all interactions.
• Support the Store Manager in the achievement of store business plans, including sales, customer service and operational goals.
• Assist in developing game plans and following up on execution to maximize sales and drive consistent performance results.
• Partner with the Store Manager to present opportunities with fact‑based information and recommendations while leveraging data to make the right decisions.
• Participate in driving business outreach opportunities and communicate leads to Store Manager, Regional Manager, and VP of Store operations.
• Identify performance opportunities and assist in developing a plan to address and manage issues effectively.
• Ensure store schedule accuracy, proper staffing, and maintain proper sales coverage.
• Assist with training store staff on all internal operational functions.
• Stay informed on corporate communication, directives, initiatives, and policies and procedures.
• Support the implementation of store programs to increase efficiencies in sales, service, operations, and branding.
• Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
• Support a culture of learning and development, ensuring training tools are leveraged.
• Serve as a role model to all store team members and provide enthusiastic motivational leadership.
• Assist in creating a steady pipeline of external talent through recruitment.
• Assist with training the store team on the customer service expectations to create an exceptional customer experience.
• Leverage all customer feedback to take appropriate actions and prevent or resolve customer concerns.
• Collaborate with the Manager to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.

• Minimum of 2 years of Retail or Sales experience.
• Creative individual who demonstrates good judgement and is tuned‑into the pulse of the business.
• Self‑motivated, results oriented, strategic thinker.
• Strong organizational and leadership skills.
• Excellent written and verbal communication skills.
• Demonstrates active listening and problem‑solving skills.
• Proven ability to train and develop high performing store teams.
• Proficient in technology systems, applications, Microsoft Office, and video conferencing.
• Ability to operate a computer and POS System.

• Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.