Store Manager, Retail & Store Manager

Overview

Store Manager role ch is a global fashion house founded in New York in 1941. The position supports selling and service expectations and leadership to deliver store results.

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Drives productivity through team leadership, clienteling, and maintaining ongoing customer relationships
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy to achieve business goals
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies
• Builds credibility as a personal fashion advisor by communicating fashion awareness and trends
• Acts as a brand ambassador in the local market to drive brand loyalty and business
• Coaches team on incorporating trends into selling experiences and influencing purchase decisions
• Resolves customer problems promptly through solution-oriented approaches
• Encourages team to build long-term relationships with customers and develops product knowledge
• Protects and advocates for business needs and understands the impact of staffing on sales
• Recruits, interviews and onboards top talent; supports daily, weekly and monthly goal attainment
• Manages daily operational tasks according to Coach standards including selling, service, operations, payroll, HR and loss prevention
• Writes schedules to maximize business by aligning staffing with needs

• Experience:
  
  1 to 3 years of previous Store Manager experience in a luxury retail service environment preferred. Knowledge of fashion trends and market competition.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Proficient with MS Office and retail systems (labor management, inventory, sales reporting, etc.).
• Physical:
  Ability to communicate effectively with customers and team; mobility to move on the sales floor and stock room; ability to lift up to 50 pounds to process product shipments.
• Schedule:
  
  Flexible schedule including nights, weekends, busy seasons and high retail traffic periods.

General description of benefits includes health benefits, life insurance, disability insurance, 401(k) and paid time off. Additional compensation may include product discounts and incentive compensation. This document is a sample and does not exhaust all duties.

Coach is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and not on legally protected characteristics as defined by applicable law.