Assistant Manager

Overview

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and

About Express

Express is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, Express ensures you look and feel your best, wherever life takes you.

The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the  online store and the Express mobile app.

Store Name

Orland Square

Responsibilities

Express is seeking an Assistant Manager to join our team.

The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.

Key Responsibilities

Assists in developing, inspiring, and retaining top talent.

Maintain a positive work environment, which encourages an exceptionally high level of store morale, focusing on creating an environment built on teamwork and inspiring a "one team" mentality.

Coach, teach, and train Sales Associates for effective job performance.

Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.

May assist in the hiring process for Sales Associates by participating in interviews and providing feedback to the Store Manager.

Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.

Assist in overseeing all aspects of daily store operations.

Execute action plans to optimize results.

Ensure sales floor coverage in order to meet customer expectations.

Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.

Maintain adherence to Company Policies and ensure the safety of associates and customers.

Manage the execution of the store strategy to achieve performance goals.

Optimize sales/operations opportunity, by leading the associates to consistently execute merchandising strategies, operations, loyalty programs, and other company initiatives.

Support a store's environment focused on consistently delivering a great in-store experience.

Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations.

Greet and assist all customers in a friendly manner, sharing information on product, promotions, and loyalty programs.

Resolve any customer complaints, determining the source of issues and taking initiative to identify and resolve them.

Act as the customer experience leader; accountable for results of the customer experience and creating action plans to improve performance.

Create a positive in-store experience through visual standards.

Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

Education:

High School or Equivalent.

Years of

Experience:

1-3 of relevant job experience.

Proficient in use of technology (iPad, registers).

Demonstrates strong customer service skills.

Meets defined availability criteria, including nights, weekends, and non-business hours.

Meets physical requirements.

Critical Skills & Attributes

Previous retail experience preferred.

Proven ability to drive sales results.

Strong communication skills.

Minimum of two years relevant experience.

Prior sales management experience.

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security including:

Medical, pharmacy, dental and vision coverage.

401(k) and Roth 401(k) with Company match.

Merchandise discount.

Paid Time Off.

Parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through You Decide.

Pay Range

$19.20 - $28.40 per hour

Closing

If you would like to know more about the California Consumer Privacy Act .

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally…