BA Multi-Unit Team Leader

Overview

BA Multi-Unit Team Leader 3 Hrly role at H&R Block.

Join to apply for the BA Multi-Unit Team Leader 3 Hrly role at H&R Block.

• Serve as the front-line manager responsible for leadership and development of associates
• Deliver an outstanding client experience and achieve office-related growth objectives (clients, revenue, and earnings) for three offices
• Start a flexible part-time schedule in the fall to prepare for the busy tax season
• From January to April, transition to full-time, including evening and weekend hours as needed
• After a successful tax season, work a reduced schedule May through December and may apply for advancement opportunities
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• Multi-unit people management experience in the retail, restaurant, banking, or other related industry (preferred)
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices through training and coaching
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with the ability to grow and develop associates
• Aptitude for growth plan execution and leading toward a growth culture
• Strong decision-making and judgment skills; able to function in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

At H&R Block, we believe in our people and invest in their total well-being. Our benefits help associates plan for their health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Benefits with eligibility requirements:
  Medical Coverage, 401k, and Employee Stock Purchase Plan
• Check available benefits at

We are committed to building a Connected Culture where trust, care, and connections help everyone belong and bring their authentic self to work every day.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.