Customer Care Specialist

Fields Mercedes Benz of Orland Park is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five:
Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

This full-time opportunity in a fast-paced call center supporting multiple luxury auto dealerships and will have flexible scheduling with bonus potential for appointments scheduled.

Responsibilities

* Tools & Systems:
Dealership CRM systems, scheduling software, and call center platforms

* Performance Metrics:
Call quality, appointment accuracy, and customer satisfaction scores

* Tools & Systems:
Dealership CRM systems, scheduling software, and call center platforms

Inbound Calls

* Schedule service appointments

* Assist with alternate transportation needs

* Answer basic service and pricing questions

* Provide parts and labor pricing information

* Coordinate recall appointments

* Direct customers to the correct department

Outbound Calls

* Perform friendly "missed appointment" service follow-up calls

* Schedule recalls and tele-service

* Contact customers regarding special parts orders

Qualifications

* Excellent communication and active listening skills

* A genuine passion for helping customers

* Comfort with computers and the ability to learn new systems quickly

* A positive attitude and a team-first mindset

What We Offer

Benefits:
Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.

Additionally

* Supportive team environment that encourages growth and celebrates success

* Opportunities for advancement within the Fields Auto Group

* A culture built on respect, fairness, and open communication

* The excitement of working with luxury automotive brands in a company that truly values people

Physical Demands:
While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.