Parts Lead

Come work for one of the largest equipment dealerships in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Outstanding benefits package administered through the local union
• Competitive wages
• Company laptop
• Company cell phone
• Paid holidays

Our Construction Equipment Group is seeking a full-time Parts Lead for our Orland Park, IL location. The expected hourly compensation for this role is between $30-34/hr.

Parts Lead should have a basic mechanical understanding and the ability to identify by sight, and by name, the parts of an industry related piece of equipment. The primary responsibilities of the position consist of, but are not limited to:

• Oversee and perform all transactions related to aftermarket parts purchases, sales and stocking
• Lead the parts department staff
• Monitor and maintain department profitability
• Ensure customer satisfaction
• Monitor and adjust inventory stocking levels
• Create, review and submit stock orders and quarterly returns
• Evaluate vendors and maintain vendor relationships
• Maintain department order and cleanliness
• Performs other duties as assigned
• Incorporate Alta's Guiding Principles into daily activities
• Consistent, regular, and reliable attendance including being ready for work at the designated start time
• Secure that all Parts departments meets the safety and all industry standards, regulations, and laws
• Achieve established KPI’s in parts availability, inventory turns, inventory aging and obsolescence.
• Other parts-related activities and duties as required/ direct by Direct of Product Support.
• Create annual budgets, sales objectives, and expense control.
• Maintain daily back order report, ensuring this is sent to Parts Inventory Manager and Director of Product Support.
• Participates in each manufacturer's surplus parts return program.
• Participate with suppliers in developing marketing initiatives to increase incremental parts sales.
• Have quarterly meetings to discuss progress of Parts Departments with Director of Product Support.
• Maintain monthly, quarterly inventory cycle counts to maintain correct levels are being maintained.
• Involvement in Parts Disputes and working with all parties to settle not to hit the disputed Accounts Receivables.
• Attend and perform monthly meetings with Product Support personnel basis to review performance KPIs and provide direction for Parts personnel
• Schedule ongoing Technical training according to individual development plans established within the Corporate Training Management.
• Provide ongoing coaching and development to retain valuable Parts Counter Personal, to groom them for the next level Parts employment opportunities according to Corporate Service and Training Management direction
• Interact directly with customers Alta Personal on any parts complaints in order to resolve appropriately and retain customers.
• Complete Audits and assure all repairs have an approved quote signed by the customer
• Ensure Customer Retention.
• Maintaining the internal communication so no one member of the team is waiting for feedback or internal information at the end of the day
• Responsible for the results of the key parts metrics to ensure Parts Counter Personal are exceeding their KPI’s
• Maintain relationships with all shipping companies to ensure shipping cost are cost effective.

• 2-4 years of previous parts department experience is preferred
• Professionalism
• Ability to effectively lead others
• High school diploma or general education (GED). College degree preferred.
• Computer skills preferred
  - Microsoft Word, Excel, PowerPoint, Teams and Outlook
• High skill level in effectively following up on important details.
• Ability to thrive in a fast-paced environment, somewhat unstructured environment.
• Ability to present and communicate in group settings with confidence
• Exceptional customer services in person, by phone and via e-mail
• Organization and planning capability
• Effective communication.
• Analytical
• Technical knowledge of Construction equipment.
• A solid…