Member Services Rep Overnight

Join to apply for the Member Services Rep Full Time Overnight role at First National Bankers Bank
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Member Services Rep – Full Time – Overnight (Sun 11:30pm-6am; Mon‑Thurs 10pm-6am)

• Greet members and guests, providing exceptional customer service, making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with various questions.
• Check members in, tour and sign up new members, log amenities, and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point‑to‑sale system.
• Utilize the POS system to assist with new membership cards, change of address, and billing or payment questions.
• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular facility cleaning and upkeep, such as mopping spills, trash removal, cleaning windows and mirrors, and re‑racking weights.
• Regular cleaning of all exercise equipment and tanning beds.
• Regular restroom and wet area cleaning and stocking.

• Applicants for an overnight position must submit to a 7‑year criminal background check within the first week of hire; continued employment will be based on satisfactory outcome of the background check.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co‑workers, exceeding member expectations.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Upbeat, positive, and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED certification within the required time frames; maintain physical ability to perform CPR/AED in a medical emergency.

• Walk and stand for prolonged periods.
• Frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and perform repetitive hand motion.
• Occasionally lift, carry, push, and/or pull moderate amounts of weight up to 50 lbs.
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in the event of a medical emergency.
• Ability to see in normal visual range with or without correction.
• Ability to hear in the normal audio range with or without correction.

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work alongside an amazing group of talented, dynamic professionals!
• Medical, Dental, and Vision Insurance.
• PTO – Paid Time Off.
• Free Black Card Membership.
• 401(k) and Roth Retirement Savings Plans.
• Healthcare and Dependent Care Flexible Spending Accounts.
• STD, LTD, Term Life Insurance, and other benefits.

Note:

We participate in E‑Verify for all Utah locations.

Employees at a franchise location are employed by the franchisee and are not employees of PFHQ (the franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state, and federal law.