Customer Service Representative

Customer Service Representative (Entry-Level)

Company: Sales Draft
Location: On-site
Job Type: Full-Time | Hourly

Sales Draft is a sales recruiting software company that helps businesses find, manage, and hire top sales talent more efficiently. Our platform supports hiring teams by simplifying the recruiting process and improving candidate experience. We're a growing company focused on great service, clear communication, and continuous improvement.

We're looking for a friendly, reliable, and detail-oriented Customer Service Representative to support our users and internal team. This is an entry-level role, ideal for someone who enjoys helping people, learning new systems, and building foundational experience in a professional environment.

• Respond to customer questions via email, chat, or phone
• Provide basic support and troubleshooting for the Sales Draft platform
• Route more complex issues to the appropriate team
• Update customer information and notes in internal systems
• Follow established processes to ensure consistent, high-quality service
• Assist with general administrative or support tasks as needed

• Strong communication and listening skills
• Professional, positive, and dependable attitude
• Basic computer skills and comfort learning new software
• Ability to stay organized and manage simple tasks efficiently
• Previous customer service experience is a plus, but not required

• Competitive hourly pay
• Training and onboarding provided
• Supportive team environment
• Consistent schedule
• Opportunity to gain experience in tech and customer support

If you're looking to start your career in customer service and want to be part of a growing software company, we'd love to hear from you. Apply today!