Assistant - P&C Service Center

Utah Valley University is seeking a part-time Assistant for the People & Culture Office who thrives in a collaborative, service-focused environment.

This role offers the opportunity to make a meaningful impact by serving as a trusted first point of contact for employees, applicants, and community members seeking guidance on employment processes, benefits, and HR systems. The P&C Service Center Assistant performs confidential work, supports the Banner HRIS system, verifies documentation for federal I-9 compliance, and helps ensure smooth processing of background checks, compensation, and employee relations matters.

Ideal for someone who values accuracy, discretion, and helping others, this position provides hands-on experience across a wide range of People & Culture functions while contributing to a positive and supportive workplace experience.

* Responsible for managing incoming calls as well as walk-in traffic from faculty, students, staff, and the general public. This includes disseminating information, recording, assisting with general questions, troubleshooting, problem-solving, and routing to the appropriate personnel and/or institutional area. Responsible for processing background checks, initiating and following through with new hire paperwork and processing. Verifies document to complete the federal I-9 form.

* Provide information and assistance to job applicants with respect to the job search and application process; assist applicants with routine questions about job vacancies and application status; refer requests for in-depth job search assistance to the talent acquisition team. Follow up with department representatives as necessary to ensure resolution of problems involving incomplete, inaccurate, or non-compliant documentation.

* Provide general information and assistance for all of People & Culture and refer complex issues and specific questions to subject matter experts (SME).

* Maintain and update UVHire, Background Check, and I-9 information in the HRIS system to ensure proper recording, routing, retention, storage and/or disposition of all documents received by the center, in accordance with established policies and procedural guidelines. Assist various P&C areas with special projects or events as assigned. Perform miscellaneous job-related duties as assigned.

High School diploma or equivalent and two years of experience in customer service, office administration, or human resources support; or an equivalent combination of education or experience.

Preferred Qualifications

Previous work experience in a human resources role.

Knowledge

* Knowledge of People & Culture processes, procedures, and documentation, as applicable to a public institution.

* Knowledge of legal requirements for the acquisition and retention of employment and/or contract data and documentation.

* Knowledge of general office etiquette to maintain a professional environment.

* Knowledge of computer software applications and data input, including Microsoft Excel, Outlook, calendaring and Word.

* Working knowledge of automated job application systems and procedures.

Skills

* Excellent verbal and written communication skills in order to interact professionally and effectively communicate with a wide range of individuals in a diverse University community.

* Excellent customer service skills with the ability to remain calm and professional in stressful situations.

* Data management and tracking skills.

* Demonstrated ability to maintain confidentiality.

* Records maintenance skills.

* Skills in the use of personal computers and related software applications.

Abilities

* Ability to maintain composure in stressful and busy situations.

* Ability to maintain high accuracy and work quality standards.

* Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.

* Ability to use independent judgment and to manage and impart confidential information.

* Ability to work effectively in a team environment.

* Ability to organize and manage workload effectively in order to meet deadlines despite competing demands for time and resources.

* Ability to follow verbal and written procedures and instructions.