Eligibility Worker; Public Benefit Specialist), Bilingual English

Position: Benefit & Eligibility Worker (Public Benefit Specialist), Bilingual English/Spanish Preferred
* Perform eligibility determinations, redeterminations, and periodic reviews.
* Conduct interviews with applicants applying for benefits.
* Communicate eligibility decisions to applicants.
* Provide person-centered services with a trauma-informed approach to identify needs.
* Be responsible for accurate and timely eligibility determinations across the state.
* Create a work environment where everyone feels welcomed, appreciated and valued.
* Participate in professional development opportunities and ongoing education of cultural awareness.
* One year of experience working at the Human Services Specialist 1 level for the State of Oregon;
** OR
* ** Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines;
** OR
* ** An associate degree in a Behavioral Science, Social Science or a closely related field
** AND
* * six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines;
** OR
* ** An equivalent combination of education, training, and experience relative to the class concept.
* Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
* Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
* Experience providing customer service that is person centered and .
* Demonstrated experience navigating multiple desktop and web-based applications, with the ability to troubleshoot common technical issues.
* Demonstrated experience in building inclusive relationships with colleagues and clients through empathy, professionalism, and mutual respect.
* This is an in-person position, duties will be conducted in an
** office setting.**
* ** Environment:
** Office is constructed of cubicles, so work is often interrupted, and noise level is sometimes high.
* Employee’s work schedule will be
** Monday - Friday from 8 am - 5 pm PT**.
* Occasional, compensated overtime may be required or voluntary, including evening and weekend work.
* Travel may be required to support business operations, attend training programs, or perform work within the community. Must possess a valid driver's license and acceptable driving record to use state vehicles.
* May encounter situations requiring quick decision-making to ensure the safety of oneself or others.
* You will communicate with Oregon residents frequently over the phone and in-person.
* This position requires a good attendance pattern.
* May encounter angry, hostile, frustrated individuals as well as those with behavioral or cognitive challenges.
* Fast paced environment with constantly evolving policies and procedures. Repetitive motions, prolonged sitting, and daily computer and technology use.
* ** The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
* ** Artificial Intelligence (AI) Usage:
** The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
** Your application materials are used to determine your starting salary range.
** Please ensure that all education and experience you would like considered are included in your application materials.
*
* Note:

** Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
#J-18808-Ljbffr