Merchant Trader Retail Associate

Overview

Love people, great products, and a welcoming store atmosphere? Merchant Trader Gift Shop is looking for a Retail Associate who brings personality and excellent service to every guest interaction. The Retail Associate is responsible for providing a warm and inviting guest experience in the retail outlet. They will provide exceptional customer service, as well as strive to achieve sales goals. The Retail Associate is responsible for carrying out all retail directives accurately and effectively that are given by supervisor or Retail Director.

They will always conduct themselves in manner which supports the Core Values of Sunriver Resort:
Trust, Open & Honest Communication, and Commitment.

He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Enjoy where you work!

• Free Golf
• Free Recreation Rentals Including Bikes and Marina
• Paid Time Off
• Discounted Stays
• 50% off Food and Beverage
• 50% off Retail
• And so much more!

#Sunriver Resort

• Greets and welcomes guests at every turn on or off the floor; eye contact, engage in conversation, and be outgoing
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name when possible & good eye contact with each guest.
• Responds promptly and with accurate and creative suggestions to meet guests’ needs
• Uses suggestive selling techniques to increase revenue
• Recommends, selects and helps locate or obtain merchandise based on guests’ needs and desires
• Effectively describes and explains the use, operation and/or care of merchandise to guests
• Polite and professionally answers all guest inquires
• Up sells other resort services and amenities to guests
• Professionally answers incoming guests calls and directs calls appropriately (correction: should be
)
• Provides general resort information for guests
• Resolves guest problems and is empowered to act in absence of manager
• Remains alert, courteous and helpful to the guests and colleagues at all times
• Opens and closes cash register, performing tasks such as counting money, separating charge slips, vouchers, balancing cash drawers and making deposits
• Maintains a clean and organized environment: including vacuuming, dusting, “picking up” after guests re-stocking, organizing
• Maintains strong knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Assists in ticketing merchandise
• Responsible for checking in merchandise, stocking and effectively merchandising the retail floor
• Maintains a strong knowledge of outlet inventory
• Assists with inventories
• Ensures retail and resort materials are current and up to date
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information

EXPERIENCE &

EDUCATION:

• High school diploma or equivalent preferred
• Prior retail experience preferred
• Prior hospitality experience preferred
• At least one year customer service experience required

JOB REQUIRMENTS:

• Must have excellent phone etiquette
• Must have basic math skills
• Must possess excellent communication skills
• Must be honest, ethical, accountable, dependable, responsible
• Ability to work a flexible schedule that includes evenings, weekends and holidays

WORKING CONDITIONS:

• Must be able to stand on feet throughout the day, with intermittent periods of walking.
• Must be able to lift 1 to 10 pounds constantly, up to 25 pounds frequently and up to 50 pounds occasionally.
• Must be able to twist, bend and squat frequently; kneel or crawl occasionally ; infrequently climb a ladder