Retail Associate - Budtender Ontario

Overview

At Cannabis & Glass, we are passionate about making a positive impact in the lives of our customers through exceptional service and accessible cannabis products. Our company embraces a culture that fosters growth and collaboration with a focus on delivering an outstanding customer experience. As the largest recreational dispensary chain in Eastern Washington and Oregon, Cannabis & Glass offers region-wide prices and a wide selection through four locations:
North Spokane, Spokane Valley, Liberty Lake, and Ontario, Oregon. We strive to be the top choice for cannabis consumers and provide diverse opportunities for professional growth and development in both retail stores and corporate roles.

We believe in an inclusive and supportive work environment where each employee’s unique perspectives are valued. Join a dynamic and rapidly expanding industry that is shaping the future of cannabis retail and embark on a fulfilling career journey with us.

Cannabis & Glass is looking to add knowledgeable Retail Associates (Bud tenders) to our team. This role is ideal for someone who enjoys talking about cannabis and working in a collaborative, customer-facing setting. Retail Associates enjoy a friendly environment with tips, industry discounts, and an incentive program.

• Greet every customer warmly and professionally; build rapport and promote return visits
• Provide expert guidance on product selection based on individual needs, preferences, and regulations
• Educate customers on strain types, cannabinoid profiles, consumption methods, dosage, and product effects
• Offer recommendations based on customer health goals, product availability, and state regulations
• Promote loyalty programs, daily deals, and new product launches
• Ensure all customers/patients have a valid  meet all eligibility requirements before purchasing

Point of Sale Transactions

• Accurately process transactions through POS and seed-to-sale tracking systems
• Handle financial transactions with integrity and accuracy
• Follow all transaction limits, discounts, and promotional pricing protocols

Compliance & Documentation

• Adhere to all state cannabis laws and internal SOPs (, purchase limits, packaging, labeling)
• Maintain confidentiality and HIPAA compliance when handling patient/customer information
• Report discrepancies, compliance concerns, or suspicious activity to store leadership

Inventory & Merchandising

• Assist with restocking, product rotation, and backstock organization
• Maintain merchandising standards by keeping displays neat, full, and visually appealing
• Verify accurate labeling and pricing on all retail products
• Support cycle counts and inventory audits as needed

Store Presentation & Cleanliness

• Ensure the sales floor, waiting area, restrooms, and break room remain clean and organized
• Sanitize high-touch areas and workstations regularly
• Follow store opening, closing, and cash-handling procedures

• Must be at least 21 years of age
• High school diploma or equivalent required
• 1+ year of customer service, hospitality, or retail experience; cannabis experience not required
• Strong interpersonal and active listening skills
• Basic math and computer skills; POS and inventory software experience a plus
• Ability to work flexible hours including weekends, evenings, and holidays
• Ability to stand, walk, bend, climb, and lift up to 50 pounds regularly (up to 200 pounds with assistance), with or without reasonable accommodation
• Must meet all state requirements for employment in a licensed cannabis facility

• Pay starts at $15.00/hr plus tips
• Top-performing Retail Associates may earn $80+ in tips per shift
• Employee discount includes 50% off smokable cannabis products and exclusive discounts from top national retailers
• Generous bonus structure
• Health benefits available (HDHP and PPO options)
• Employee Assistance Program (EAP)
• Paid Sick Leave (PSL)
• Holiday Pay for select holidays

Cannabis & Glass is an equal opportunity employer. We promote a diverse workplace and provide equal employment opportunities to all applicants and employees. We will not discriminate based on race, color, national origin, sex, gender identity, sexual orientation, age, religion, disability, medical condition, pregnancy, or related status, or any other protected class under applicable law.