Sr Director, Client Services

Overview

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals.

At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About The Role

The Senior Director role is a strategic and influential leader responsible for overseeing a portfolio of high-value client relationships. This role is critical in driving enterprise client satisfaction, retention, and accelerated growth across all Magnit services. The Senior Director serves as a trusted advisor to C-suite and senior executive stakeholders, guiding the strategic evolution of their contingent workforce programs while ensuring alignment with broader business goals.

This role partners closely with cross-functional leaders across Sales, Product, Operations, and Marketing to drive innovation, continuous improvement, and client success. The Senior Director plays a key leadership role in shaping and executing account strategies, expanding wallet share, and contributing to the broader strategic direction of the Client Delivery organization. The Senior Director is also responsible for the performance, development, and leadership of Account Managers/Senior Account Managers on their team.

• Maintain strong relationships with C-level executives and decision-makers across global client accounts. Serve as a strategic partner, understanding regional challenges, market trends, and business needs.
• Serve as the next level point of contact and escalation for executive-level client stakeholders across a portfolio of enterprise accounts.
• Leverage deep knowledge of all Magnit product lines to develop new client growth strategies.
• Lead the creation and execution of client-specific strategic growth plans focused on retention, expansion, and solution innovation.
• Drive revenue growth by identifying, pursuing, and closing upsell and cross-sell opportunities across Magnit’s full suite of offerings.
• Collaborate with internal teams to design and deliver custom solutions that address complex, enterprise-scale client needs.
• Lead strategic planning for Quarterly and Annual Business Reviews in partnership with internal stakeholders, ensuring client alignment and value delivery.
• Champion the voice of the client internally by identifying opportunities for product or service innovation based on evolving client needs.
• Ensure proactive tracking and management of all client interactions, pipeline activities, and engagement metrics in CRM systems.
• Lead and mentor a high-performing team of Account Managers/Senior Account Managers; oversee performance management, talent development, and succession planning.
• Represent Magnit at key industry and client events, sharing thought leadership and reinforcing brand presence.
• Influence internal operational excellence and continuous improvement initiatives to enhance client satisfaction and delivery quality.
• Travel as required to support executive client meetings, team development, and strategic initiatives.

• Bachelor’s degree required; advanced degree preferred; or equivalent experience
• 12+ years of progressive experience in strategic account management, enterprise sales, or client delivery
• Proven track record of successfully growing multi-million dollar accounts and achieving double-digit revenue growth
• Global strategic thinking, financial acumen, and ability to drive global expansion initiatives
• Ability to manage a portfolio of at least $150M in spend and 1.5M GP
• Experience managing and scaling account teams across large, complex enterprise clients
• Strategic mindset with strong consultative…