Assistant Branch Manager

About The Role

This position works closely with the branch manager to attain branch- and Bank- established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch and Bank.

• Act as backup to personal banking team to open new accounts, receive loan requests, and gather credit-related information.
• Ensure the branch is operationally sound.
• Ensure that the tellers are trained and competent in explaining all products and services offered.
• Monitor sales and service goals.
• Process and oversee technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.
• Routinely and consistently provides guidance and training to branch team.
• Resolve conflicts unassisted.
• May back up new accounts.
• May back up teller line.
• Responsible for satisfactory audits.
• Frequently service complex accounts.
• Actively coach and mentor team to deepen customer relations.
• Begin to independently engage in business development.
• May support the cultivation and maintenance of the branch manager’s relationship portfolio.
• Develop team members in all areas of career development.
• Skillfully handle customer complaints and concerns with the outcome goal being enhanced customer relations.
• Identify team strengths and weaknesses to strategically plan for the future.
• Support ongoing sales and service training to generate superior results as a branch team.
• Monitor and ensure teams adherence to sales and service goals.
• Interview, hire, and terminate employees with established policies and procedures.
• Mentor and train other assistants, managers, and supervisors in the region.
• May package loans through direct loan centers.
• Other projects and responsibilities as assigned.

• High school diploma or GED or seven years of retail banking experience.
• Bachelor’s degree, preferred.
• Bilingual, preferred.
• Three years of management/supervisory experience.
• Previous branch operational experience.
• Proficient with Microsoft Office and any banking software used in the branch.
• Training and mentoring skills.
• Customer-focused service and sales skills.
• Understand consumer and small business lending.
• Overall knowledge of bank operations.
• Previous teller experience.
• Team leadership.
• Has skills to engage in business development.
• Knowledge, skills, and experience in all functions required as branch management.

• Competitive Incentive Plan:
  Earn rewards that match your efforts.
• Professional Development:
  Grow your skills with our tailored premier banker programs.
• Career Growth:
  Clear paths to achieve your professional goals.

The pay range for this role is $20.35 - $33.00 an hour. The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

165 North Maple Street Yamhill OR 97148

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We provide eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified…