Director of Operations

Who We Are

SEIU 775 Benefits Group’s mission is to improve the skills, health, and stability of the caregiver workforce. We partner with workers, employers, and industry stakeholders to collectively solve workforce problems through innovation, creativity, and an evidence‑based approach. Together, we deliver high‑quality benefits that support a growing caregiver workforce.

We are seeking a Director of Benefits Operations to lead the administration of our Health and Retirement plans. Reporting to the Managing Director of Benefit Operations, this role is accountable for developing a comprehensive operational strategy that will improve the quality and value of plan services. The Director oversees benefits administration, with a primary focus on people leadership, third‑party administrator management, and strategic operations.

The ideal candidate may not fit the standard corporate benefits mold. We value leaders from Public Sector facilities, State Government, or Community Health backgrounds who understand complex service delivery, and are eager to learn our specific benefits model.

Strategic Leadership & Resource Allocation

• Design and execute an operations strategy that pushes the status quo and improves benefit delivery.
• Ensure department strategy aligns with and supports broader organizational priorities.
• Develop, execute, and manage comprehensive department budgets, focusing on operational efficiency and long‑term sustainability.
• Utilize plan metrics to identify trends and opportunities to improve operational efficiency.

People Leadership & Team Development

• Serve as a dedicated People Leader, fostering a culture of growth, collaboration, and adaptability.
• Develop and supervise a team that manages outsourced vendor relationships.
• Connect the team’s daily work to the organization’s Mission, Vision, and Values, managing with vision and purpose.

Vendor & Program Operations

• Ensure smooth operations of third‑party benefit administrators, including oversight of eligibility, enrollment, revenue collection, and plan administration.
• Oversee and report transparently to the Benefits Group’s boards regarding operations, income, expenses, and product strategies.
• Negotiate effectively with stakeholders and vendors to ensure the organization maintains a strong position in the market.

Required Experience & Competencies

• Operations
  
  Experience:
  
  5–8+ years of experience leading healthcare initiatives or benefits administration, with at least 5 years in operations and/or project management.
• People Management: A demonstrated track record of managing and developing teams equitably. You must be a strong “People Leader” first.
• Strategic Aptitude:
  Proven ability to move projects from concept to evaluation, using strategic agility to solve problems.
• Background:
  Experience leading benefit delivery or customer service teams in Public Facilities, State Government, Community Health, or similar complex service environments is highly valued.
• Teachable & Agile:
  The ability to navigate an autonomous, ambiguous environment, and the willingness to learn the specifics of our unique benefits model.
• Education:
  
  Bachelor’s Degree or equivalent experience in healthcare or retirement plan administration.

Preferred (But Teachable) Knowledge

• Note:
  
  We are willing to train the right operational leader on the specific technical regulations of our plans.
• Familiarity with Retirement plan or Self‑funded insurance plan administration.
• Experience working with a Board of Trustees or Taft‑Hartley trusts.
• Familiarity with ERISA rules and regulations.

• $ to $

• Fully Paid Medical, Dental and Vision
• 18 days PTO, 15 Sick days, 9 holidays, 1 floating holiday, 2 personal days
• End of the year winter break; mid‑year summer break and earned paid longevity sabbatical
• Defined Benefit Pension Plan and 401(k) options
• Fitness, cell phone, internet and furniture stipends

SEIU 775 Benefits Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.